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Author Downs, Cal W., 1936-

Title Assessing organizational communication : strategic communication audits / Cal W. Downs, Allyson D. Adrian
Published New York : Guilford Press, [2004]


Location Call no. Vol. Availability
 W'BOOL  658.45 Dow/Aoc  AVAILABLE
 W'PONDS  658.45 Dow/Aoc  AVAILABLE
Description xi, 292 pages : illustrations ; 25 cm
Series The Guilford communication series
Guilford communication series.
Contents Communication audits as organizational development -- Initiating and planning an assessment -- Conducting team audits / David Cook, James Patterson, and Cal W. Downs -- Choosing focal areas to assess -- The interview: the most basic assessment technology -- Diagnosis through questionnaires -- The International Communication Association Survey -- Downs-Hazen Communication Satisfaction Questionnaire / Phillip G. Clampitt and Cal W. Downs -- Critical Communication Experience Survey -- ECCO analysis -- Diagnosing communication networks / Thomas Porter and Allyson D. Adrian -- Focus group interviews -- Final analysis and interpretation -- The final report
Notes Completely rev. ed. of and successor to: Communication audits / Cal W. Downs. c1988
Bibliography Includes bibliographical references (pages 273-280) and indexes
Subject Communication in organizations -- Auditing.
Management audit.
Communication in management.
Intercultural communication.
Organizational effectiveness -- Evaluation.
Author Adrian, Allyson D.
Downs, Cal W., 1936- Communication audits
LC no. 2004003132
ISBN 1593850107 paperback alkaline paper
Other Titles Strategic communication audits