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Book Cover
Author Smith, Amy C., 1964-

Title Going lean : busting barriers to patient flow / Amy C. Smith, Robert Barry, Clifford E. Brubaker
Published Chicago, IL : Health Administration Press, [2008]
Online access available from:
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Description 1 online resource (xiv, 191 pages) : illustrations
Series American College of Healthcare Executives management series
Management series (Ann Arbor, Mich.)
Contents The Lean method -- Capacity, backlogs, and scheduling -- Simple patient-flow examples -- Call center: a success story -- Outpatient laboratory: a success story -- Back pain clinic: a success story -- Women's center: a success story -- The Lean general hospital -- Emergency department -- Laboratories -- Admissions -- Surgery -- Inpatient care -- External benchmarking: a success story -- Infection reduction: a success story -- Discharge -- The cash cycle -- Long-term-care facilities
Bibliography Includes bibliographical references
Subject Health facilities -- Administration.
Hospital care -- Quality control.
Hospital utilization.
Patient satisfaction.
Total quality management.
Health Facility Administration.
Hospital Administration -- methods.
Hospital-Patient Relations.
Quality Control.
Total Quality Management.
Form Electronic book
Author Barry, Robert, 1938 December 29-
Brubaker, Cliff.
LC no. 2007035574
ISBN 1441636137 (electronic bk.)
1567932819 (alk. paper)
9781441636133 (electronic bk.)
9781567932812 (alk. paper)