Machine derived contents note: Table of Contents -- Introduction -- Chapter 1-Understanding Facilitation -- What is Facilitation? -- What Does a facilitators Do? -- Differentiating Between Process and Content -- Core Practices Overview -- Focus on Questioning -- Questioning Formats -- Sample Probing Questions -- The Language of Facilitation -- He Rules of Wording -- Managing the Flip Chart -- What Does Neural Mean -- How Assertive Can a Facilitator Be? -- Who Can Facilitate? -- Wearing More than One Hat -- Facilitation in the Classroom -- Facilitation As a Leadership Style -- Best and Worst Practices -- Facilitator Behaviors and Strategies -- Facilitation Cue Card -- Core Practices Observation Sheet -- Process Flow Observation Sheet -- Facilitation Skill Levels -- Skills Self-Assessment Instrument -- Chapter 2-Facilitation Stages -- 1. Assessment and Design -- 2. Feedback and Refinement -- 3. Final Preparation -- 4. Starting a Facilitation -- 5. During a Facilitation -- 6. Ending a Facilitation -- 7. Following Up On a Facilitation -- Chapter 3-Knowing Your Participants -- Conducting an Assessment -- Group Assessment Survey -- Comparing Groups to Teams -- Understanding Team Stages -- Forming -- Storming -- Norming -- Performance -- Facilitation Strategies Chart -- Team Effectiveness Survey -- Chapter 4-Creating Participation -- Why People Withdraw -- Creating the Conditions for Full Participation -- Removing the Blocks to Participation -- Creating Buy-In -- Managing the Participation of Leaders -- Creating Targeted Norms -- High Participation Techniques -- Group Participation Survey -- Encouraging Effective Meeting Behaviors -- Group Behaviors Handout -- Peer Review -- Chapter 5-Effective Decision Making -- The Challenges of Decision Making -- The Four Types of Conversations -- The Four Levels of Empowerment -- Clarifying the Four Empowerment Levels -- The Six Decision-Making Options -- Decisions Options Chart -- The Importance of Consensus -- Effective Decision-Making Behaviors -- Steps in the Systematic Consensus-Building Process -- Consensus-Building Worksheet -- Symptoms, Causes and Cures of Poor Decisions -- Decision Process Survey -- Facilitating with Ease! -- Chapter 6-Facilitating Conflict -- Comparing Arguments and Debates -- The Two-Step Conflict Management Model -- Step 1 - Venting Emotions -- L.E.C.S.R. Handout -- Step 2 - Resolving Issues -- The Five Conflict Options -- The Five Options in Action -- Conflict Management Norms -- Giving and Receiving Feedback -- The Eight Step Feedback Process -- The Language of Feedback -- Making Interventions -- Intervention Wording -- Intervention Wording Samples -- Dealing With Resistance -- Common Conflict Dilemmas -- The Collaborative Conflict Process -- Interpersonal Conflict Worksheet -- Group Conflict Checklist -- Conflict Observation Sheet -- Conflict Effectiveness Survey -- Chapter 7-Meeting Management -- The Elements of Ineffective Meetings -- Symptoms and Cures Chart -- Fundamentals of Meeting Management -- Balancing the Roles of Chairperson and Facilitator -- Conducting Process Checks -- Sample Exit Survey Elements -- Meeting Effectiveness Survey -- Facilitating Teleconferences -- Chapter 8-Process Tools -- Visioning -- Sequential Questioning -- Brainstorming -- Written Brainstorming -- Facilitative Listening -- Multi-Voting -- Gap Analysis -- Forcefield Analysis -- Root-Cause Analysis -- Decision Grids -- Trouble Shooting -- Wandering Flip Charts -- Exit Surveys -- Survey Feedback -- Priority Setting -- Needs and Offers -- Systematic Problem Solving -- Chapter 9-Sample Process Designs -- Introduction to the Sample Designs -- 1. Creating a Mission and Objectives -- 2. Roles and Responsibilities Planning -- 3. Priority Setting -- 4. Inter-Group Negotiation -- 5. Finding and Solving Problems -- 6. Core Program Development -- 7. Survey Feedback -- 8. New Leader Integration -- 9. Transition Planning -- 10. Process Improvement -- Session Planning Worksheet -- About the Author -- Acknowledgements -- Bibliography -- How to Use the CD-ROM
Notes
Includes CD-ROM in pocket, inside rear cover
Bibliography
Includes bibliographical references
Notes
System requirements for accompanying CD-ROMs: PC with Microsoft Windows 98E or later; Mac with Apple OS version 8.6 or later
