| Description |
1 online resource (177 pages) |
| Series |
Perfect Phrases |
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Perfect Phrases
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| Contents |
Acknowledgments; Chapter 1 What Is Conflict Resolution?; Why Do We Avoid Conflict?; Can Conflict Be Resolved?; Rules of Engagement; Phases of Conflict; Handling Emotions; Counterproductive Conflict Beliefs; Listening; Culture and Conflict; Issues of Power; How Do We Reduce Power Differences?; Chapter 2 Perfect Phrases for Resolving Conflict with Your Boss; Perfect Phrases for Resolving Performance Issues; Perfect Phrases for Telling Your Boss You Have Too Many High Priorities; Perfect Phrases for When There Aren't Enough Resources; Perfect Phrases for Unfair Treatment |
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Perfect Phrases for Advocating a Change Your Boss Thinks Is Not NecessaryPerfect Phrases for an Emergency Meeting with Your Boss; Perfect Phrases for Conflict with Another Superior; Perfect Phrases for Dealing with a Micromanaging Boss; Perfect Phrases for When a Manager Minimizes Your Contributions; Perfect Phrases for a Manager Who Doesn't Listen to Your Ideas; Perfect Phrases for a Manager Who Is Not Available; Perfect Phrases for a Manager Who Lashes Out; Perfect Phrases for Not Being Included; Perfect Phrases for When Your Manager Does Not Support Your Advancement |
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Perfect Phrases for Ending ConversationsChapter 3 Perfect Phrases for Conflict with Peers; Perfect Phrases for a Difference of Opinion; Perfect Phrases for an Unresolved Difference of Opinion; Perfect Phrases for When Others' Work Habits Disrupt You; Perfect Phrases for an Abrupt or Impolite Person; Perfect Phrases for Adverse Comments and Ridicule; Perfect Phrases for Peers Who Take Advantage; Perfect Phrases for When You're Falsely Blamed; Perfect Phrases for When You're Not Included in Critical Situations; Perfect Phrases for an Unresponsive Colleague |
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Perfect Phrases for an Uncollaborative PeerPerfect Phrases for a Peer Who Challenges Your Expertise; Perfect Phrases for Challenging Your Peer's Expertise; Perfect Phrases for Dealing with a Colleague You Don't Trust; Chapter 4 Perfect Phrases for Conflict with Employees; Perfect Phrases for Opening a Conflict Discussion with an Employee; Perfect Phrases for an Underperforming Employee; Perfect Phrases for a Negative Employee; Perfect Phrases for an Employee Requesting More Money, Resources, or Time; Perfect Phrases for a Noncompliant Employee; Perfect Phrases for a Confrontational Employee |
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Perfect Phrases for an Employee Setting the Wrong PrioritiesPerfect Phrases for an Employee Who Doesn't Follow Up; Perfect Phrases for an Employee Who Doesn't Follow Through; Perfect Phrases for a Chronically Late Employee; Perfect Phrases for an Uncommitted Employee; Perfect Phrases for a Contradictory Employee; Perfect Phrases for Dealing with an Employee Complaining About a Colleague; Chapter 5 Perfect Phrases for Conflict with Customers and Vendors; Perfect Phrases for Unreasonable Requests from Customers; Perfect Phrases for a Customer Left Out of the Loop |
| Notes |
Perfect Phrases for an Applied-Fee Disagreement |
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Print version record |
| Form |
Electronic book
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| Author |
Gerschel, Antoine
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| ISBN |
9780071760423 |
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0071760423 |
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