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E-book
Author Polsky, Lawrence.

Title Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / by Lawrence Polsky and Antoine Gerschel
Published New York : McGraw-Hill, [2011]
©2011
Online access available from:
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Description 1 online resource (x, 163 pages)
Series Perfect phrases
Perfect phrases series.
Notes Print version record
Subject Communication in management.
Conflict management.
Interpersonal conflict.
Form Electronic book
Author Gerschel, Antoine.
ISBN 0071760423 (electronic bk.)
1283101610
9780071760423 (electronic bk.)
9781283101615