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E-book
Author Bens, Ingrid.

Title Facilitating with ease! : core skills for facilitators, team leaders and members, managers, consultants, and trainers / Ingrid Bens
Edition Third edition, new and revised
Published San Francisco, CA : Jossey-Bass, [2012]
©2012
Online access available from:
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Description 1 online resource (x, 237 pages) : illustrations
Series The Jossey-Bass business & management series
Jossey-Bass business & management series.
Contents Note continued: Best and Worst Facilitation Practices for Leaders -- Facilitation As a Leadership Style -- Additional Role Challenges -- ch. Three Facilitation Stages -- 1. Assessment and Design -- 2. Feedback and Refinement -- 3. Final Preparation -- 4. Starting a Facilitation -- 5. During a Facilitation -- 6. Ending a Facilitation -- 7. Following Up on a Facilitation -- Seeking Feedback on Your Facilitation -- ch. Four Knowing Your Participants -- Conducting an Assessment -- Group Assessment Survey -- Comparing Groups to Teams -- Understanding Team Stages -- Forming -- The Honeymoon Stage -- Storming -- The Potential Death of the Team -- Norming -- The Turning Point -- Performing -- The Ultimate Team Growth Stage -- Adjourning -- The Final Stage -- Facilitation Strategies Chart -- Team Effectiveness Survey -- ch. Five Creating Participation -- Creating the Conditions for Full Participation -- Removing the Blocks to Participation -- High-Participation Techniques
Note continued: Group Participation Survey -- Encouraging Effective Meeting Behaviors -- Group Behaviors Handout -- Observing Group Behaviors in Action -- Peer Review Instructions -- Peer Review Worksheet -- ch. Six Effective Decision Making -- Know the Four Types of Conversations -- The Four Levels of Empowerment -- Clarifying the Four Empowerment Levels -- Shifting Decision-Making Paradigms -- The Decision-Making Options -- The Divergence/Convergence Model -- The Importance of Building Consensus -- Effective Decision-Making Behaviors -- Symptoms, Causes, and Cures of Poor Decisions -- Decision Effectiveness Survey -- ch. Seven Facilitating Conflict -- Comparing Arguments and Debates -- Steps in Managing Conflict -- The Five Conflict Options: Pros and Cons -- Conflict Management Norms -- Giving and Receiving Feedback -- Making Interventions -- Wording an Intervention -- Dealing with Resistance -- The Right Approach -- Common Conflict Dilemmas
Note continued: The Facilitative Conflict Management Process -- Interpersonal Conflict Worksheet -- Group Conflict Checklist -- Conflict Observation Sheet -- Conflict Effectiveness Survey -- ch. Eight Meeting Management -- Meetings That Work -- Our Meetings Are Terrible! -- The Fundamentals of Meeting Management -- Sample Process Check Survey -- Sample Exit Survey -- Meeting Effectiveness Survey -- Facilitating Virtual Meetings -- ch. Nine Process Tools for Facilitators -- Visioning -- Sequential Questioning -- S.W.O.T. -- S.O.A.R. -- Facilitative Listening -- Appreciative Review -- Brainstorming -- Written Brainstorming -- Affinity Diagrams -- Gap Analysis -- Needs and Offers Dialogue -- Force-Field Analysis -- Root-Cause Analysis -- The Five Whys -- Gallery Walk -- Multi-Voting -- Decision Grids -- Constructive Controversy -- Exit Surveys -- Survey Feedback -- Systematic Problem Solving -- Systematic Problem Solving Worksheets -- Troubleshooting
Note continued: Troubleshooting Worksheet -- ch. Ten Process Designs -- Introduction to the Sample Agendas -- Sample Design 1 Creating a Mission Statement and Objectives -- Sample Design 2 Work Planning, Roles, and Responsibilities -- Sample Design 3 Priority Setting/Cutback Planning -- Sample Design 4 Inter-Group Negotiation -- Sample Design 5 Finding and Solving Problems -- Sample Design 6 Core Program Development -- Sample Design 7 Survey Feedback/Issue Census -- Sample Design 8 New Leader Integration -- Sample Design 9 Transition Planning -- Sample Design 10 Process Improvement -- Sample Design 11 Project Retrospective -- Sample Design 12 Team Adjournment -- Session Planning Worksheet
Summary "Facilitating with Ease! offers a revised edition of the best-selling resource that includes easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. New to this edition is information on why and when leaders should facilitate and how to manage neutrality; new material on diversity, globalization, new technologies, employee engagement; a wealth of new tools, techniques, and tips on when leaders should facilitate and when others should do it, a tool for sharing facilitation with other; and a website that includes meeting design template, surveys, and questionnaires"-- Provided by publisher
Bibliography Includes bibliographical references (pages 233-237)
Notes Print version record
Subject Group facilitation.
Teams in the workplace.
Form Electronic book
LC no. 2011042749
ISBN 1118107748 (paperback)
111818114X (ebk.)
1118181158 (ebk.)
1118181166 (ebk.)
9781118107744 (paperback)
9781118181140 (ebk.)
9781118181157 (ebk.)
9781118181164 (ebk.)
(paperback)
Other Titles Core skills for facilitators, team leaders and members, managers, consultants, and trainers