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Author Moss, Bernard, 1944-

Title Communication skills in health and social care / Bernard Moss
Edition Second edition
Published London : SAGE, 2012
London : SAGE Publications Ltd, 2013


Location Call no. Vol. Availability
Description x, 235 pages : illustrations ; 25 cm
regular print
Contents Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barrier gestures -- Breaking bad news -- Chairing meetings -- Challenging -- Clarifying -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Ecomaps -- Emotional intelligence (EI) -- Empathy -- Empowerment, resilience, and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information and communication technology (ICT) and health informatics -- Interpreters -- Interprofessional collaboration -- Interviewing -- Learning difficulties -- Loss -- Mediation skills -- Non-verbal communication -- Reflective practice -- Religion -- Spirituality -- Supervision -- Talks and presentations -- Telephone Skills -- Time management -- Whistle blowing -- Wrong messages
Summary Communication is an essential part of everyday life. Whether you realise it or not, you, and everyone around you, are continually sending out messages to other people. From the way you chose to dress, to the gestures you make; from the style and choice of language you use, to the company you keep, you are all the time giving out messages for others to interpret. Sometimes you are heard clearly. Sometimes you are misunderstood. But when communicating with vulnerable people in a health and social care setting being misunderstood really isn't an option. Presented in a unique and easy-to-use dictionary format, this practical guide will help your students understand and apply the principles of effective communication. From the 'how to', through to practicalities, challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skillfully and successfully in many different contexts and settings. This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role
Notes Title of previous ed.: Communication skills for health and social care
Bibliography Includes bibliographical references and index
Subject Allied health personnel and patient.
Communication in medicine.
Communication in social work.
Social Work.
Professional-Patient Relations.
Social Work.
Professional-Patient Relations.
Social Work.
Author Moss, Bernard, 1944- Communication skills for health and social care
LC no. 2011931752
ISBN 1446208184