Living by personal conviction -- Possessing emotional intelligence -- Being visionary -- Communicating vision -- Earning loyalty and trust -- Listening like you mean it -- Giving feedback -- Mentoring others -- Developing teams -- Energizing staff -- Generating informal power -- Building consensus -- Making decisions -- Driving results -- Stimulating creativity -- Cultivating adaptability -- Appendix A. Self-reflection questions -- Appendix B. Sample self-development plan -- Appendix C. Mentors: how to identify, approach, and use them for maximum impact
