1. What Do We Mean When We Say "Communication"? -- 2. Must AMTs Be Skilled Communicators? -- 3. Communication Mistakes in Maintenance Costs Lives -- 4. A Short History of Communication and Human Factors Management in Aviation Maintenance -- 5. Professionalism Now Includes More Communication -- 6. The Quality of Communication Determines the Quality of Decision Making -- 7. Up Your Professionalism -- 8. Mechanics Cannot Thrive on the Written Word Alone -- 9. MRM Is Multiparty Cooperation, Open Communication, and Error Reduction -- 10. Early Successes with Open Communication -- 11. AMT-Oriented Communication Training Comes of Age -- 12. Recommendation Number One: Change Your Mind
Summary
This book is a primer about the leading-edge approach to maintenance operations known as Maintenance Resource Management (MRM) - a partnership of manager, doer and regulator. MRM programs at several leading carriers are reducing maintenance errors and improving the professional caliber of mechanics and managers
Notes
Title from PDF title page (SAE Web site, 08/03/2012)
