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Book Cover
Author Koprowska, Juliet, author

Title Communication & interpersonal skills in social work / Juliet Koprowska ; editor, Luke Block
Edition Fourth edition
Published Los Angeles : SAGE/Learning Matters, 2014


Location Call no. Vol. Availability
Description xvii, 233 pages ; 26 cm
Series Transforming social work practice
Transforming social work practice.
Contents Contents note continued: Permanent or temporary changes in communicative ability -- ch. 10 Safety and risk: working with hostility and deception -- What counts as hostility and aggression? -- Why are people aggressive? -- Planning and anticipation -- Recognising and responding to aggression -- Deception -- ch. 11 The demands and rewards of interpersonal work -- Who we are -- Managing our uncomfortable and negative feelings -- Managing complex communication -- Emotional labour -- Hope and optimism -- Burnout and compassion
Contents note continued: Some cultural and gender differences in non-verbal communication -- Attachment theory and communication -- Affect regulation in early life -- Goal-corrected empathic attunement -- ch. 4 Getting started -- Context, goal and role -- First impressions count -- Making contact by letter -- Making contact by phone -- Being on duty: expect the unexpected -- Meeting people -- Starting interviews -- ch. 5 Making progress and managing endings -- Introducing SAVI[™] -- Getting to know SAVI[™] -- Collaboration and empowerment -- Listening -- Providing information - orienting and responding -- Gathering information - asking and answering questions -- Paraphrasing and summarising -- Using commands and corrective feedback -- Bringing working relationships to an end -- ch. 6 Communicating with children -- Key issues -- Infants -- Working with infants in the first year -- Children -- Working with children -- ch. 7 Working with families --
Contents note continued: What is a family? -- Mapping family membership -- Family practices -- Family display -- Cultural differences in communication style -- Interactions between mothers and infants -- Engaging fathers -- Complex families -- Working with family groups -- Family group conferences -- A cognitive behavioural approach -- ch. 8 Working with groups -- Prior experience of groups -- The origins of social group work -- Models for group work -- Planning and preparation -- Example for exploration of the planning process and outcomes -- Leadership -- Confidentiality and other norms -- Patterns of interaction -- Functional subgrouping -- Choosing a subgroup: a fork in the road -- Bringing sessions to a close -- ch. 9 Working with people with additional communication needs: communicative minorities -- Minority languages -- Deafness -- Working with interpreters -- The social model of disability -- Hearing loss -- Visual impairment Learning disability --
Machine generated contents note: Communication and interpersonal skills -- Book structure -- Learning features -- The contemporary context -- Professional Capabilities Framework -- ch. 1 Communication skills: Don't they just come naturally? -- Metacommunication, rules, conversation analysis and habitus -- General systems theory -- Paralanguage, multiple meanings and emotion -- Feedback and homeostasis in social work practice -- Context, role and goal -- Communication in context -- ch. 2 What do we know about effective communication? -- Does skilled communication make a difference? -- The working alliance -- Motivational Interviewing -- Research in social work and social care -- ch. 3 The human face of social work: understanding emotions, intentions and non-verbal communication -- The contribution of Charles Darwin -- Imitation -- Mirror neurons and actions -- Mirror neurons and intention -- Mirror neurons and emotion --
Summary Although communication and interpersonal skills are widely-taught as a core element of the social work degree, understanding the theory and processes around them can be a challenge. This book starts with the fundamentals and looks at individual theories and approaches, relating them directly to social work practice. This approach will help you to understand the benefits that good communication skills can bring to your practice placements and work with clients. The content is grounded in social work practice and is totally skills-focused. There are new sections on groupwork, working with vulnerable clients and communicating effectively with children
Notes Previous edition: Exeter: Learning Matters, 2010
Bibliography Includes bibliographical references and index
Subject Communication in social work.
Interpersonal relations.
Social service -- Practice.
Interpersonal Relations.
Author Block, Luke, editor
LC no. 2014932988
ISBN 9781446282311 (hardback)
9781446282328 (paperback)
Other Titles Communication and interpersonal skills in social work