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Author Rao, Adapa Srinivasa, author

Title Best Buy : discontinuing "results only work environment" / written by Adapa Srinivasa Rao
Published Hyderabad, Andhra Pradesh : IBS Center for Management Research, [2014]
copyright 2014
Online access available from:
Human Resource Management Online    View Resource Record  


Description 1 online resource (11 pages) : tables
Series Human resource management online (text)
Summary This case is about a revolutionary workplace program called the Results Only Work Environment (ROWE) which was introduced and subsequently withdrawn at the retailer Best Buy. The ROWE was introduced in the year 2003 by two executives in the HR department of the company. Best Buy faced severe attrition of its employees due to the demanding work environment which was prevalent at the company. Under the ROWE, flexible work scheduling was introduced and managers were encouraged to trust their employees. Employees were given full autonomy to choose their working hours as long as they could show their productivity. The program showed good results and led to a 90 percent decline in attrition accompanied by a 35 percent increase in productivity. Despite the good results that the program gave to the company, the ROWE was discontinued in 2013. The discontinuation of the program was part of a turnaround strategy introduced by the company's new CEO, Hubert Joly. Joly was of the view that making the employees work together was more crucial than just delegating key tasks to them
Notes Case code: HROB164
Title from resource description page (viewed May 26, 2015)
Bibliography Includes bibliographical references (page 11)
Notes In English
Subject Best Buy (Firm) -- Personnel management -- Case studies.
Work environment -- Case studies.
Flexible work arrangements -- Case studies.
Genre/Form Case studies.
Form Electronic book