Title The purchasing of maintenance service delivery in the Dutch social housing sector : optimising commodity strategies for delivering maintenance services to tenants : proefschrift / Johan Hendrik van Mossel

Published Delft : Delft University of Technology, 2008

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Description 1 online resource (284 pages) Series Sustainable urban areas, 1574-6410 ; 17 Sustainable urban areas ; 17. Contents Title Page -- Contents -- Acknowledgements -- Introduction -- The purchasing of maintenance services by Dutch housing associations -- Introduction -- Housing associations -- Housing services and markets -- Maintenance -- Purchasing maintenance -- Purchasing process -- The purchasing of maintenance by Dutch housing associations -- Relevance -- Scientific relevance -- Societal relevance -- Problem definition -- The aim of this research -- Research questions and chapters -- The research environment -- References Supply, rules of the game, and tools for analysisIntroduction -- Maintenance market characteristics -- Maintenance services -- The maintenance market -- New institutional economics -- Market problems -- New institutional economics -- Transaction cost theory -- Property rights theory -- Agency theory -- Procurement customs and regulations -- The current application of instruments -- European regulations -- Application -- Conclusions -- References The purchasing of Dutch housing associations' maintenance services: state of the art and a decision frameworkIntroduction -- Maintenance in Dutch practice -- The purchasing of maintenance in Dutch practice -- Supplier selection -- The social rented sector in the Dutch housing market -- Maintenance services as the means to fulfil tasks -- A framework for purchasing -- Discussion -- References -- Comparing housing associations with the public and private sector: retail and municipality -- Introduction -- Retail -- Supply chain -- Customer demands How to deal with customer demands?Dutch municipalities -- Authorities and organisation -- Supply chain -- The citizen and municipal services -- Consumption -- The influence of the citizen -- Housing associations -- The supply chain -- The tenant -- The market and consumption -- Comparison of sectors -- Introduction -- Freedom of choice -- Assortments -- Service and product delivery -- Value for money -- Share of income spent -- Influence on management and policy -- What could be learned from retail and municipalities? -- References Impact of maintenance services on tenant satisfaction in social housingIntroduction -- Housing services -- Satisfaction with maintenance -- Literature review and expectations -- Measures of attribute importance and impact on tenant satisfaction -- Methods -- The questionnaire and response -- Regression analyses -- Missing data -- Results -- The respondents -- Mean importance ratings and satisfaction scores -- Top three rankings of most important maintenance services -- Regression analyses -- Discussion and conclusions -- Research question Bibliography Includes bibliographical references Notes Summary in Dutch Print version record Subject Buildings -- Maintenance -- Netherlands Public housing -- Resident satisfaction -- Netherlands Public housing -- Netherlands BUSINESS & ECONOMICS -- Facility Management. Buildings -- Maintenance Public housing Public housing -- Resident satisfaction Netherlands Form Electronic book LC no. 2008276897 ISBN 9781607505907 1607505908 661288035X 1282880357 9781282880351 9786612880353

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