Front Cover; Contents; Preface; Authors; Acknowledgments; Chapter 1: Continual Improvement for Social Responsibility; Chapter 2: The Story of Continual Improvement; Chapter 3: The SOFAIR Method; Chapter 4: How SOFAIR Is Deployed in an Organization; Chapter 5: Examples of SOFAIR in Action; Chapter 6: Taking Action; Appendix A: Glossary; Appendix B: Additional References for CISR Practitioners; Appendix C: References; Back Cover