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Book Cover
Author Kamin, Maxine, author

Title 10 Steps to Successful Customer Service / Kamin, Maxine
Edition First edition
Published Association for Talent Development, 2010
Online access available from:
Safari O'Reilly books online    View Resource Record  


Description 1 online resource (192 pages)
Summary Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach, author Maxine Kamin focuses on customer service from a values and mission viewpoint. Incorporating new age thinking into professional practice, 10 Steps to Successful Customer Service is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust . Delivered in ASTD's 10 Steps Series, this new title offers fresh insight for people considering or managing their careers in service organizations
Notes Mode of access: World Wide Web
Copyright © Association for Talent Development 2010
Issuing Body Made available through: Safari, an O'Reilly Media Company
Subject Industrial management.
Form Electronic book
Author Safari, an O'Reilly Media Company