Knowledge transfer in enterprise information technology support using web-based self-service systems
Author: Cooper, Vanessa.  Published in: International Journal of Technology Marketing, v. 1  no. 2, pp. 145  Date: 2006
ISSN:  1741-878X,  EISSN:  1741-8798  DOI:  10.1504/IJTMKT.2006.008868