DOI:  10.1093/ijlit/eaz005  Universal standards for the concept of trust in online dispute resolution systems in e-commerce disputes
Author: Abedi, Fahimeh.  v. 27  no. 3, pp. 209- 237  Date: 2019
ISSN:  0967-0769  EISSN:  1464-3693 
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Oxford University Press's Very Short Introductions offer introductions to a diverse range of subject areas. All titles provide introductions to a range of subjects, combining facts, analysis, new ideas to make the topics readable.
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