| Description |
1 online resource (2 volumes) : illustrations |
| Series |
Business professional collection |
| Contents |
Cover; Volume 1; Title; Copyright; Contents; Acknowledgments; Chapter One: Communicating within the Modern Workplace: Challenges and Prospects; Chapter Two: Ethics Matters: Why Ethical Communication Makes a Difference in Today's Workplace; Chapter Three: Creating a Productive Workplace Culture and Climate: Understanding the Role of Communication and Socialization for Organizational Newcomers; Chapter Four: Effective New Employee Socialization; Chapter Five: Communicating Accurate and Timely Information around the Workplace |
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Chapter Six: Diversity Matters: Harnessing the Power of Diversity for Your OrganizationChapter Seven: Men and Women Communicating in the Workplace: Why Gender Differences Matter and Make Organizations More Effective; Chapter Eight: Leading through Our Words and Behaviors; Chapter Nine: Leading Only Happens When People Follow: Fostering a Culture of Followership; Chapter Ten: Managing Workplace Talent through Mentoring and Coaching: Getting Beyond Buzzwords to Practices That Work; Chapter Eleven: Understanding Work Group Dynamics: Effectively Getting People to Work Cohesively in Small Groups |
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Chapter Twelve: Don't LOL at My E-Mail: Using Technology to Enhance Workplace Communication, Not Destroy Workplace CommunicationChapter Thirteen: Working with You Is Killing Me: Learning How to Effectively Handle Workplace Conflict; Chapter Fourteen: Bullies Coming out of the Schoolyard and into the Boardroom: Combating Abusive Workplace Communication; Chapter Fifteen: Making Sure Your Workplace Communication Works: Determining the ROI on Workplace Communication Campaigns; About the Editor and Contributors; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z |
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Volume 2Title; Copyright; Contents; Acknowledgments; Chapter One: How Strategic Workplace Communication Can Save Your Organization; Chapter Two: Protecting Reputation and Preventing Crisis: The Strategic Use of Issue Management; Chapter Three: The Art of Business Presentations: Communicating Effectively before Various Stakeholders; Chapter Four: Customer Service with a Smile: Creating a Climate Where Customers Come First; Chapter Five: Selling Yourself or Your Product Starts with Communication |
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Chapter Six: Marketing for the 21st Century: Thinking through Current Marketing Trends That Will Effectively Position Your OrganizationChapter Seven: Facebook, Twitter, LinkedIn, and Blogs Oh My! Social Media and Web 2.0: Using Today's Cutting-Edge Social Technology to Enhance Your Organization; Chapter Eight: You Are What You Brand: Managing Your Image and Reputation; Chapter Nine: Building and Maintaining Stakeholder Trust; Chapter Ten: Every Organization Faces Risk, but Effectively Communicating Risk Is a Skill |
| Summary |
"Written in clear, non-technical language, this book explains how employees and employers can maximize internal and external organizational communication-for both personal benefit and to the entity as a whole."-- Provided by publisher |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Communication in organizations.
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Communication in management.
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Business communication.
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Interpersonal communication.
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Business communication
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Communication in management
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Communication in organizations
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Interpersonal communication
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| Genre/Form |
dissertations.
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Academic theses
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Academic theses.
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Thèses et écrits académiques.
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| Form |
Electronic book
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| Author |
Wrench, Jason S
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| LC no. |
2012011929 |
| ISBN |
0313396329 |
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9780313396328 |
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9798216168263 |
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