| Description |
1 electronic text (xvii, 311 pages) : illustrations, digital file |
| Series |
Society of Automotive Engineers. Electronic publications |
|
Society of Automotive Engineers.
Electronic publications
|
| Contents |
First Things First -- Create an Inspiring, Shared, Customer-Serving Vision -- The Power of Vision -- Bringing Vision into Your Organization -- Making It Happen -- Of Vision and Values -- Learn from Others -- Learning from Other Fields of Business -- Creating a Learning Plan -- Benchmarking -- Making the Decision to Benchmark -- Determining Your Benchmarks -- Develop a Strategy -- Develop a Strategy Around Your Niche -- Strategy Transforms and Guides -- Developing Strategy: A Matter of Viewpoint -- Developing Strategy: Laying the Foundation -- Using SWOT for Planning a Strategy -- Fix Small Problems Before They Become Big Problems -- Problem Solving for Increased Customer Loyalty -- Mastering the Fine Art of Problem Solving -- Are Good Problem-Solving Skills Really Necessary? -- Mind What You Measure -- Measuring Beyond Dollars and Cents -- Focus Measurements on the Customer -- Measure Only What Is Important -- Allow the Customer's Voice to Guide Your Measurements -- Keep Your Measurements Simple -- Communicate, Communicate, Communicate -- A Lesson in Financial Management -- Balancing the Balance Sheet -- Format of a Balance Sheet -- Constructing a Basic Balance Sheet -- More on the Basic Balance Sheet -- Understanding the Parts Income Statement -- The Income Statement: The Nuts and Bolts -- Analyzing the Income Statement -- More Financial Basics -- Inventory Costing Methods -- Cash Versus Accrual -- Profit Margin or Markup--There Is a Difference -- Determining Your Break-Even Point -- Profiting from Trade Credits and Borrowing |
| Summary |
Beyond the Numbers offers reference material applicable to the parts supply industry and beyond, and provides a framework that parts managers and parts store owners can use to improve overall organizational performance. Naples provides specific and practical guidelines for quality management which will lead to loyal employees, loyal customers, and a better bottom line |
| Notes |
Title from PDF title page (SAE Web site, 08/03/2012) |
| Bibliography |
Includes bibliographical references (pages 295-299) |
| Notes |
Also available in print |
| Subject |
Automobile supplies industry -- Management
|
|
BUSINESS & ECONOMICS / Industrial Management.
|
|
BUSINESS & ECONOMICS / Industries / Manufacturing.
|
|
Automobile supplies industry -- Management
|
| Form |
Electronic book
|
| ISBN |
9780768064087 |
|
0768064082 |
|
