| Description |
1 online resource (xxxvi, 404 pages) : illustrations |
| Contents |
Foreword / Robert W. Galvin -- Preface: Blossoming of the Ultimate Six Sigma -- pt. 1. Definitions and Concepts -- 1. What Is Six Sigma? -- 2. Need, Objectives, and Benefits of the Ultimate Six Sigma -- 3. Origin, Development, and Renewal of Motorola's Six Sigma -- 4. Hyped Six Sigma: From the Pure Six Sigma to the Sick Sigma -- 5. Scope, Structure, and Methodology of the Ultimate Six Sigma -- pt. 2. Ultimate Six Sigma -- Twelve Areas of Business Excellence -- 6. From Mere Customer Satisfaction to Customer Loyalty -- 7. From Stifling Micromanagement to Inspirational Leadership -- 8. From Taylorism to Empowerment Creation in the Organization -- 9. From Passivity and Boredom Among Employees to Industrial Democracy -- 10. From Traditional Indicators to Robust Metrics -- 11. From Obsolete Tools of the Twentieth Century to the Powerful Tools of the Twenty-First Century -- 12. From Historic Levels to Designs in Half the Time With Half the Defects, Half the Costs, and Half the Manpower -- 13. From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supplier Chain -- 14. From Second-Class Citizen to Manufacturing as a Major Contributor to Business Excellence -- 15. Field Operations: From an Appendage to a Maximum Service to Downstream Stakeholders -- 16. From the Black Hole of Little Accountability to Service as a Productivity Contributor -- 17. From Mediocrity to World-Class Results |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
| Subject |
Process control.
|
|
Six sigma (Quality control standard)
|
|
BUSINESS & ECONOMICS -- Quality Control.
|
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TECHNOLOGY & ENGINEERING -- Quality Control.
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Process control
|
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Six sigma (Quality control standard)
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| Form |
Electronic book
|
| LC no. |
2001037306 |
| ISBN |
0814406777 |
|
9780814406779 |
|
9780814426418 |
|
0814426417 |
|
9781615839841 |
|
1615839844 |
|
