| Description |
ix, 309 pages ; 21 cm |
| Series |
Mentor book |
|
Mentor book.
|
| Contents |
Making quality certain -- Quality may not be what you think it is -- The quality management maturity grid -- Management understanding and attitude -- Quality organizational status -- Handling problems -- Cost of quality -- Quality improvement program -- Management style -- History of the project -- The program -- Instructor's guide for HPA -- Make certain |
| Analysis |
Quality management maturity grid--Quality organizational status--Cost of quality--Management style--HPA Corporation quality improvement program--Case history |
| Notes |
Includes index |
| Bibliography |
Includes index |
| Subject |
Quality assurance.
|
|
Total quality management.
|
| LC no. |
78006804 |
| ISBN |
0070145121 |
|
0451622472 |
|
9780070145122 |
|
