| Description |
x, 362 pages : illustrations ; 24 cm |
| Series |
Labor and social change |
|
Labor and social change.
|
| Contents |
Ch. 1. The Service Society and the Changing Experience of Work / Cameron Lynne Macdonald and Carmen Sirianni -- Ch. 2. Rethinking Questions of Control: Lessons from McDonald's / Robin Leidner -- Ch. 3. The Politics of Service Production: Route Sales Work in the Potato-Chip Industry / Steven H. Lopez -- Ch. 4. Consumers' Reports: Management by Customers in a Changing Economy / Linda Fuller and Vicki Smith -- Ch. 5. Service with a Smile: Understanding the Consequences of Emotional Labor / Amy S. Wharton -- Ch. 6. From Servitude to Service Work: Historical Continuities in the Racial Division of Paid Reproductive Labor / Evelyn Nakano Glenn -- Ch. 7. Family, Gender, and Business in Direct Selling Organizations / Nicole Woolsey Biggart -- Ch. 8. Reproducing Gender Relations in Large Law Firms: The Role of Emotional Labor in Paralegal Work / Jennifer L. Pierce -- Ch. 9. Invisibility, Consciousness of the Other, and Ressentiment among Black Domestic Workers / Judith Rollins -- Ch. 10. Shadow Mothers: Nannies, Au Pairs, and Invisible Work / Cameron Lynne Macdonald -- Ch. 11. Resisting the Symbolism of Service among Waitresses / Greta Foff Paules -- Ch. 12. "The Customer Is Always Interesting": Unionized Harvard Clericals Renegotiate Work Relationships / Susan C. Eaton -- Ch. 13. The Prospects for Unionism in a Service Society / Dorothy Sue Cobble |
| Bibliography |
Includes bibliographical references |
| Subject |
Service industries workers -- United States.
|
|
Service industries -- United States.
|
| Author |
Macdonald, Cameron Lynne.
|
|
Sirianni, Carmen.
|
| LC no. |
96023091 |
| ISBN |
1566394791 |
|
1566394805 |
|
