Ch. 1. Employee Empowerment: Definitions and Myths -- Ch. 2. Managerial Meanings of Empowerment -- Ch. 3. Forms of Empowerment and Participation -- Ch. 4. Forms of Empowerment and Involvement -- Ch. 5. Forms of Empowerment and Commitment -- Ch. 6. Forms of Empowerment and Delayering -- Ch. 7. Changes in Working Arrangements -- Ch. 8. Feeling Empowered -- Ch. 9. Improved Organizational Performance -- Ch. 10. Service Quality and Empowerment -- Ch. 11. Employment Strategy and the Service Organization -- Ch. 12. Empowerment: Another Flash in the Panaceas?
Notes
Bibliography: p199-206. - Includes index
Bibliography
Includes bibliographical references (pages 199-206) and index