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Author Phillips, Jack J., 1945-

Title Return on investment in meetings and events : tools and techniques to measure the success of all types of meetings and events / Jack J. Phillips, M. Theresa Breining, Patricia Pulliam Phillips
Edition First edition
Published Oxford, U.K. ; Burlington, Mass. : Butterworth-Heinemann, [2008]
Online access available from:
ScienceDirect eBooks    View Resource Record  
ProQuest Ebook Central    View Resource Record  


Description 1 online resource (xxvi, 274 pages) : illustrations
Contents Chapter 1. The Need for the ROI Methodology in the Meetings and Events Industry -- Ch. 2. The ROI Methodology: A Brief Overview -- Ch. 3. The Alignment: Defining Needs and Objectives -- Ch. 4. Measuring Inputs and Indicators -- Ch. 5. Measuring Reaction and Perceived Value -- Ch. 6. Measuring Learning and Confidence -- Ch. 7. Measuring Application and Implementation -- Ch. 8. Measuring and Isolating the Impact of Meetings and Events -- Ch. 9. Monetary Benefits, Costs, and ROI -- Ch. 10. Intangible Benefits -- Ch. 11. Reporting Results -- Ch. 12. Implementing and Sustaining the Evaluation System -- How Results-Based Are Your Meetings and Events? Survey for Executives, Clients, and Managers
Summary "The meetings industry is in need of a standardized definition and approach to calculate the ROI (return on investment) on association conferences, corporate marketing events, user group meetings, management retreats, incentive travel programs, trade shows, sponsorship participation, etc. Through a standardized approach, all involved in meetings and events can strengthen their value proposition. The ROI Methodology, to be covered in this book, was developed by Dr. Jack J. Phillips in the 1970s, refined through application and use in the 1980s and implemented globally during the 1990s. Currently over 2,000 organizations are using this ROI Methodology within training and development, human resources, performance improvement, technology and now meeting/event initiatives. It is estimated that at least 5,000 impact studies are conducted annually in these areas. This book will bring the methodology to meetings-industry and association executives"--Resource description p
Bibliography Includes bibliographical references and index
Notes Description based on print version record
Subject Business meetings -- Evaluation.
Congresses and conventions -- Evaluation.
Rate of return.
Seminars -- Evaluation.
Special events -- Evaluation.
Trade shows -- Evaluation.
Form Electronic book
Author Breining, M. Theresa.
Phillips, Patricia Pulliam.
ISBN 0080557112