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Book Cover
Book
Author Casson, Steve.

Title Culture change for total quality : an action guide for managers in social and health care services / Steve Casson and Clive George
Published London : Pitman Pub., 1995

Copies

Location Call no. Vol. Availability
 WATERFT HEALTH  361.00685 Cas/Ccf  AVAILABLE
Description ix, 137 pages : illustrations ; 30 cm
Contents Machine derived contents note: About the Authors. -- Introduction. -- Where do we Start? -- What is Total Quality. -- Individual Team Culture. -- Involving the Policy Makers. -- Developing Your Own Team. -- Your Own Personal Actions. -- Senior Management Culture. -- Supporting the Chief Executive. -- Developing Individual Managers. -- Corporate Culture. -- Internal Customers. -- Promoting Change. -- References
Analysis Quality Assurance
Social Work Administration - Great Britain
Total Quality Management
Bibliography Includes bibliographical references (page 137)
Subject Health services administration -- Quality control.
Human services -- Quality control.
Quality assurance.
Social work administration -- Great Britain.
Medical care -- Great Britain -- Quality control.
Social work administration.
Total quality management.
Author George, Clive.
LC no. 99215404
ISBN 0273616196 (paperback)
0471972274 (cover)