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Authors (Last name first) (1-2 of 2)
Fernández-Amaya, Lucia,
1
E-book
2015

A multidisciplinary approach to service encounters



Leiden ; Boston : Brill, [2015]

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2
E-book
2012

New persectives on (im)politeness and interpersonal communication



Newcastle upon Tyne : Cambridge Scholars Pub., 2012

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