Title Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings / Yoshinori Hara, Dimitris Karagiannis (eds.)

Published Cham, Switzerland : Springer, 2017

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Description 1 online resource (xv, 237 pages) : illustrations Series Lecture notes in computer science, 0302-9743 ; 10371 LNCS sublibrary. SL 2, Programming and software engineering Lecture notes in computer science ; 10371. 0302-9743 LNCS sublibrary. SL 2, Programming and software engineering. Contents Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design Summary This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design Notes International conference proceedings Includes author index Online resource; title from PDF title page (SpringerLink, viewed July 6, 2017) Subject Service industries -- Congresses Service industries -- Management -- Congresses Service industries Service industries -- Management Genre/Form proceedings (reports) Conference papers and proceedings Conference papers and proceedings. Actes de congrès. Form Electronic book Author Hara, Yoshinori, editor Karagiannis, D. (Dimitris), 1956- editor. ISBN 9783319612409 3319612409 3319612395 9783319612393 9783319612416 3319612417

Other Titles ICServ 2017

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