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1 Libraries -- Quality control -- Case studies. : The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy  2014 1
2 Libraries -- Quality control -- Congresses. : Education and research for marketing and quality management in libraries = La formation et a recherche sur le marketing et la gestion de la qualité en bibliotheque : satellite meeting/colloque satellite : Québec, August 14-16 Août 2001 / edité par/edited by Réjean Savard  2002 1
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