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Author Zungu, Sibongile, author

Title Addressing operational constraints through Contextual Leadership at a KZN Public Hospital / Sibongile Zungu, (Faculty of Science and Agriculture, University of Fort Hare, Alice, South Africa), Kenneth M. Mathu, (Gordon Institute of Business Science, University of Pretoria, Johannesburg, South Africa), Caren Scheepers, (Gordon Institute of Business Science, University of Pretoria, Johannesburg, South Africa)
Published Bingley, U.K. : Emerald Publishing Limited, 2018
Online access available from:
Emerald Emerging Markets    View Resource Record  


Description 1 online resource (2 pages) : 18 illustrations
Series Emerald Emerging Markets Case Studies, 2045-0621 ; volume 8, issue 1
Summary On April 16, 2016, the CEO of Prince Mshiyeni Memorial Hospital, Kwa-Zulu Natal, South Africa, Dr Sandile Tshabalala reflected as he drove through the winding hills of the Cato range. In recent years, the hospital had been a subject of negative publicity with horror stories about patients collapsing while waiting for their medication at one of Durban's largest hospitals. The case features a number of stakeholders and their demands and even threats. Contextual leadership intelligence requires accurate identification of relevant stakeholders and then involvement in solutions. The case illustrates how these demands had been listened to and how the stakeholders had been involved in finding solutions. A remarkable solution was to realize that the bottleneck at the pharmacy was actually caused by a problem early on in the process, for example, the late start of administrative staff who had to submit patients. A further solution was to utilize the primary health care clinics and even churches for dispensing chronic medicine
Notes Gaining insight and foresight into the operations and supply chain dilemmas in public health care. Developing understanding of the impact of various stakeholders in the healthcare sector. Understanding buy-in when leading change. Acquiring contextual leadership intelligence in the public health environment
Teaching Notes are available for educators only. Please contact your library to gain login details
Includes index
Bibliography Includes index and bibliographical references
Audience MBA; Masters in Healthcare Management; Post-graduate Diploma in Leadership; MPhil in Strategic Leadership
Subject Prince Mshiyeni Memorial Hospital
Business logistics
Business planning
Business & Economics -- Development -- Business Development.
Business strategy.
Genre/Form Case studies.
Form Electronic book
Author Mathu, Kenneth M., author
Scheepers, Caren, author