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Book Cover
E-book
Author Zarnekow, Rüdiger.

Title Integrated information management : applying successful industrial concepts in IT / Rüdiger Zarnekow, Walter Brenner, Uwe Pilgram ; translated by Therese Faessler
Published Berlin : Springer, [2006]
©2006
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Description 1 online resource (ix, 157 pages) : illustrations
Series Business engineering, 1616-0002
Business Engineering. 1616-0002
Contents Cover -- Table of Contents -- 1 Introduction -- 1.1 The Status Quo of Information Management -- 1.2 The Role of IT Services in a Company -- 1.3 The Production of IT Services -- 1.4 Integrated Information Management -- 1.5 How the Book Is Structured -- 2 Information Management: Developments and Challenges -- 2.1 From IT Department to IT Service Provider -- 2.1.1 Context -- 2.1.2 IT Service Provider -- 2.1.3 Core Concepts and Recommendations -- 2.2 From a Project Oriented to a Product Oriented Perspective -- 2.2.1 Context -- 2.2.2 IT Services and IT Products -- 2.2.3 Core Concepts and Recommendations -- 2.3 Industrialization of IT Service Production -- 2.3.1 Context -- 2.3.2 IT Service Production -- 2.3.3 Core Concepts and Recommendations -- 2.4 Integrated Management of Portfolio, Development, and Production -- 2.4.1 Context -- 2.4.2 Integrated Management -- 2.4.3 Core Concepts and Recommendations -- 2.5 Life Cycle Oriented Information Management -- 2.5.1 Context -- 2.5.2 Life Cycle Perspectives -- 2.5.3 Core Concepts and Recommendations -- 2.6 Standard Information Management Processes -- 2.6.1 Context -- 2.6.2 Reference Models -- 2.6.3 Core Concepts and Recommendations -- 2.7 Summary -- 3 Integrated Information Management -- 3.1 Model Overview: From Plan-Build-Run to Source-Make-Deliver -- 3.2 Model Components -- 3.2.1 Govern -- 3.2.2 Source -- 3.2.3 Deliver -- 3.2.4 Make -- 4 Practical Examples of Integrated Information Management -- 4.1 Six Sigma Analysis of IT Production Processes -- 4.1.1 Six Sigma Basics -- 4.1.2 Six Sigma Analysis of IT Application Support -- 4.2 Integrated Cost Accounting and IT Products -- 4.2.1 Status Quo in IT Cost Accounting -- 4.2.2 Integrated Cost Tables as Calculation Instruments -- 4.2.3 Prototyping Selected Elements -- 4.3 IT Applications Life Cycle Costs -- 4.3.1 The IT Application Life Cycle -- 4.3.2 Life Cycle Cost Analysis -- 4.3.3 Consequences for Information Management -- 4.4 IT Product Value Analysis -- 4.4.1 Principles and Fundamental Concepts of Value Analysis -- 4.4.2 Value Analysis for the IT Product "Email Service" -- 4.5 Potential and Limits of ITIL Within IIM -- 4.5.1 The ITIL Modules and the Levels of Detail -- 4.5.2 Incorporation of ITIL in the IIM Model -- 5 Summary and Future Prospects -- 6 References -- 7 About the Authors -- Last Page
Summary This book addresses the current challenges facing information management (IM) and presents practical solution propositions. It is divided into three parts. The first section describes six current trends and challenges to IM. The second section introduces a comprehensive model of integrated information management (IIM), which represents an answer to the previously described trends and challenges. The individual components of the model are introduced and explicated. Using six practical examples, the third section describes how selected concepts of IIM can be implemented. This book is built upon the fundamental premise of transferring successful management concepts from industrial production to IT management. Primarily, this book addresses IT managers. Readers receive a practice-oriented overview of relevant topics and challenges confronting IM. At the same time this book presents results of real pilot projects, which were implemented at collaborating companies of the Competence Center for IIM at the University of St. Gallen
Bibliography Includes bibliographical references (pages 155-157)
Notes Print version record
In Springer e-books
Subject Information technology -- Management.
Management information systems.
Form Electronic book
Author Brenner, Walter.
Pilgram, Uwe.
ISBN 9783540323075
3540323074
(hd. bd.)
Other Titles Integriertes informationsmanagement . English