| Description |
1 online resource (362 pages) : illustrations |
| Contents |
Front Cover ; Quality Management in Plastics Processing: Strategies, targets, techniques and tools ; Copyright ; Contents; Preface; 1 Introduction to quality management; 1.1 Where we are going; 1.2 The drivers for quality management; 1.3 What is quality?; 1.4 A short history of quality management; 1.5 Quality management and not simply quality control; 1.6 The importance of quality costs; 1.7 Performance indicators; 1.8 Quality management -- where are you now?; 1.9 Financial management -- where are you now?; 1.10 Technical management -- where are you now? |
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1.11 Awareness and information -- where are you now?Key tips; 2 Organising for quality management; 2.1 Getting started; 2.2 Who is responsible?; 2.3 Organising for quality assurance and control; 2.4 Quality assurance and control organisation -- where are you now?; 2.5 Organising for quality improvement; 2.6 Quality circles; 2.7 Quality improvement teams -- 1; 2.8 Quality improvement teams -- 2; 2.9 Quality improvement organisation -- where are you now?; 2.10 Quality improvement projects; 2.11 Quality improvement projects where -- are you now?; Key tips |
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3 Targeting and controlling the cost of poor quality3.1 Quality costs -- overview; 3.2 Quality costs -- the models; 3.3 Quality costs -- PAF model; 3.4 Quality costs -- process cost model; 3.5 Quality costs -- ABC model; 3.6 Quality costs in plastics processing; 3.7 Starting out; 3.8 Integrating quality costs into the accounts; 3.9 Setting targets; 3.10 Reporting quality costs; 3.11 Capital expenditure; 3.12 Quality costs -- where are you now?; 3.13 Targeting and controlling where are you now?; Key tips; 4 Quality management systems and standards; 4.1 What do you want your QMS to deliver? |
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4.2 Does a QMS deliver quality?4.3 The 7 quality management principles and Plan-Do-Check-Act; 4.4 The process approach -- an overview; 4.5 Manufacturing processes -- a global view; 4.6 Manufacturing processes -- a detailed view; 4.7 An overview of ISO 9001; 4.8 Organisation context requirements of ISO 9001; 4.9 Leadership requirements of ISO 9001; 4.10 Planning requirements of ISO 9001; 4.11 Support requirements of ISO 9001-1; 4.12 Support requirements of ISO 9001-2; 4.13 Operation requirements of ISO 9001-1; 4.14 Operation requirements of ISO 9001-2 |
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4.15 Performance evaluation requirements of ISO 90014.16 Improvement requirements of ISO 9001; 4.17 Documented information; 4.18 Quality planning; 4.19 Risk-based thinking; 4.20 Internal auditing; 4.21 External auditing; 4.22 Quality management standards -- where are you now?; Key tips; 5 Statistical process control (SPC); 5.1 What is SPC?; 5.2 Variable and attribute data, special and random variation; 5.3 Sampling and the normal distribution; 5.4 Can we make it OK? -- capability and the normal distribution; 5.5 Capability -- spread; 5.6 Capability -- location |
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5.7 Are we making it OK? -- variables and attributes control charts |
| Summary |
Provides a structured approach to the techniques of quality management, also covering topics of relevance to plastics processors. The book’s focus isn’t just on implementation of formal quality systems, such as ISO 9001, but about real world, practical guidance in establishing good quality management. Ultimately, improved quality management delivers better products, higher customer satisfaction, increased sales, and reduced operation costs. The book helps practitioners who are wondering how to begin implementing quality management techniques in their business focus on key management and technical issues, including raw materials, processing, and operations. It is a roadmap for all company operations, from people, product design, sales/marketing, and production – all of which are impacted by, and involved in, the implementation of an effective quality management system |
| Subject |
Plastics -- Quality control
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TECHNOLOGY & ENGINEERING -- Chemical & Biochemical.
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Plastics -- Quality control
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| Form |
Electronic book
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| LC no. |
2018302381 |
| ISBN |
9780081021262 |
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0081021267 |
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