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Book Cover

Title The handbook of crisis communication / edited by W. Timothy Coombs and Sherry J. Holladay
Edition First paperback edition
Published Chichester, U.K. ; Malden, MA : Wiley-Blackwell, 2012


Location Call no. Vol. Availability
Description xxvii, 737 pages : illustrations ; 26 cm
Series Handbooks in communication and media
Handbooks in communication and media.
Contents Part I. Crisis and allied fields -- 1. Parameters for crisis communication / W. Timothy Coombs -- 2. Crisis communication and its allied fields / W. Timothy Coombs -- 3. Crisis communication research in public relations journals: tracking research trends over thirty years / Seon-Kyoung An and I-Huei Cheng -- Part II. Methodological variety -- [Section 2.1] Case studies -- 4. Organizational networks in disaster response: an examination of the US government network's efforts in Hurricane Katrina / Gabriel L. Adkins -- 5.Regaining altitude: a case analysis of the JetBlue Airways Valentine's Day 2007 crisis / Gregory G. Efhimiou -- [Section 2.2] Textual analysis -- 6. The press as agent of cultural repair: a textual analysis of news coverage of the Virginia Tech shootings / Mohamad H. Elmasry and Vidhi Chaudhri -- [Section 2.3] Content analysis -- 7. Are they practicing what we are preaching?: an investigation of crisis communication strategies in the media coverage of chemical accidents / Sherry J. Holladay -- [Section 2.4] -- Experimental -- 8. Examining the effects of mutability and framing on perceptions of human error and technical error crises: implications for situational crisis communication theory / W. Timothy Coombs and Sherry J. Holladay -- 9. How do past crises affect publics' perceptions of current events?: an experiment testing corporate reputation during an adverse event / J. Drew Elliot -- 10. Crisis response effectiveness: methodological considerations for advancement in empirical investigation into response impact / Tomasz A. Fediuk, Kristin M. Pace, and Isabel C. Botero -- Part III. The practice -- 11. "We tell people. It's up to them to be prepared": public relations practices of local emergency managers / Robert Littlefield ... [et al.] -- 12. Thirty common basic elements of crisis management plans: guidelines for handling the acute stage of "hard" emergencies at the tactical level / Alexander G. Nikolaev -- Part IV. Specific applications -- [Section 4.1] Organizational contexts -- 13. Oil industry crisis communication / Michelle Maresh and David E. Williams -- 14. Educational crisis management practices tentatively embrace the new media / Barbara S. Gainey -- 15. FEMA and the rhetoric of redemption: new directions in crisis communication models for government agencies / Elizabeth Johnson Avery and Ruthann W. Lariscy -- [Section 4.2] Crisis communication and race -- 16. Effective public relations in racially charged crises: not black or white / Brooke Fisher Liu -- 17. Public relations and reputation management in a crisis situation: how Denny's restaurants reinvigorated the firm's corporate identity / Ali M. Kanso, Steven R. Levitt, and Richard Alan Nelson -- Part V. Technology and crisis communication -- 18. New media for crisis communication: opportunities for technical translation, dialogue, and stakeholder responses / Keri K. Stephens and Patty Malone -- 19. Organizational and media uses of technology during fraud crises / Christopher Caldiero, Maureen Taylor, and Lia Ungureanu -- 20. Organizational use of new communication technology in product recall crises / Maureen Taylor -- Part VI. Global crisis communication -- 21. Crisis communication, complexity, and the cartoon affair: a case study / Finn Frandsen and Winni Johansen -- 22. Crisis communication and terrorist attacks: framing a response to the 2004 Madrid bombings and 2005 London bombings / María José Canel and Karen Sanders -- 23. Negotiating global citizenship: Mattel's 2007 recall crisis / Patricia A. Curtin -- 24. Celebrating expulsions?: crisis communication in the Swedish Migration Board / Orla Vigsø -- Part VII. Theory development -- 25. Crisis communicators in change: from plans to improvisations / Jesper Falkheimer and Mats Heide -- 26. Contingency theory of strategic conflict management: directions for the practice of crisis communication from a decade of theory development, discovery, and dialogue / Augustine Pang, Yan Jin, and Glen T. Cameron -- 27. Crisis-adaptive public information: a model for reliability in chaos / Suzanne Horsley -- 28. Communicating before a crisis: an exploration of bolstering, CSR, and inoculation practices / Shelley Wigley and Michael Pfau -- 29. Who suffers?: the effect of injured party on attributions of crisis responsibility / Sun-A Park and María E. Len-Ríos -- 30. The dialectics of organizational crisis management / Chrales Conrad ... [et al.] -- 31. Exploring crisis from a receiver perspective: understanding stakeholder reactions during crisis events / Tomasz A. Fediuk, W. Timothy Coombs, and Isabel C. Botero -- 32. Credibility seeking through an interorganizational alliance: instigating the fen-phen confrontation crisis / Timothy L. Sellnow, Shari R. Veil, and Renae A. Streifel -- Part VIII. Future research directions -- 33. Future directions of crisis communication research: emotions in crisis, the next frontier / Yan Jin and Augustine Pang -- 34. Complexity and crises: a new paradigm / Dawn R. Gilpin and Priscilla Murphy -- 35. Considering the future of crisis communication research: understanding the opportunities inherent to crisis events through the discourse of renewal / Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger -- 36. Toward a holistic organizational approach to understanding crisis / Maureen Taylor -- 37. What is a public relations "crisis"?: refocusing crisis research / Michael L. Kent -- 38. Crisis and learning / Larsåke Larsson -- 39. Pursuing evidence-based crisis communication / W. Timothy Coombs
Summary This is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. It includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina; explores the key emerging areas of new technology and global crisis communication; provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
Notes Originally published: Blackwell Publishing Ltd., 2010
Bibliography Includes bibliographical references and indexes
Subject Crisis management.
Communication in management.
Author Coombs, W. Timothy.
Holladay, Sherry J.
LC no. 2009041493
ISBN 9781444361902 (paperback)
1444361902 (paperback)