| Description |
1 online resource (lxvi, 2301 pages : illustrations) : digital files |
| Contents |
1. History of e-commerce / Yan Tian, Concetta Stewart -- 2. B2B e-business / Robert Mockler, Dorothy Dologite, Marc Gartenfeld -- 3. International e-commerce / Magdi Kamel -- 4. Public sector E-commerce / Christopher Reddick -- 5. Branding on the Internet / Mary Roberts, Eric Schwaab -- 6. Evolution of trust in business-to-business e-commerce / Pauline Ratnasingham -- 7. An overview of e-commerce security and critical issues for developing countries / Pierre Tiako -- 8. Getting customers online / Reima Suomi -- 9. Deception in electronic goods and services / Neil Rowe -- 10. Understanding consumer reactions to offshore outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- 11. Unlocking e-customer loyalty / Alvin Yeo, Michael Chiam -- 12. Web initiatives and e-commerce strategy / Ron Craig -- 13. Mobile e-commerce as a strategic imperative for the new economy / Mahesh Raisinghani -- 14. Different types of business-to-business integration / Frank Goethals, Jacgues Vandenbulcke, Wilfried Lemahieu, Monique Snoeck -- 15. Mobile handheld devices for mobile commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, Chung-wei Lee |
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16. A generic internet trading framework for online auctions / Dong-Qing Yao, Haiying Qiao, Haibing Qiao -- 17. E-business reference models / Vojislav Misic J. Zhao -- 18. Business process and workflow modeling in web services / Vincent Yen -- 19. Electronic business models design for public-private partnerships / Euripidis Loukis, Elena Tavlaki -- 20. The role of business models in developing business networks / Jukka Heikkila, Marikka Heikkila, Markku Tinnila -- 21. Virtual community models in relation to e-business models / Lee Shan, Juliana Sutanto, Atreyi Kankanhalli, Bernard Tan -- 22. Open source software business models and customer involvement economics / Christoph Langdon, Alexander Hars -- 23. Interface design issues for mobile commerce / Susy Chan, Xiaowen Fang -- 24. User-centered design and marketing / Thomas Porter -- 25. Web design and E-commerce / Xiaoni Zhang, Margaret Myers -- 26. XML schema integration and E-commerce / Kalpdrum Passi, Louise Lane, Sanjay Madria, Mukesh Mohania -- 27. Mobile commerce security and payment methods / Chung-wei Lee, Weidong Kou, Wen-Chen Hu -- 28. Multi-party micro-payment for mobile commerce / Jianming Zhu, Jianfeng Ma -- 29. Perceived risk, the internet shopping experience and online purchasing behavior / Bill Doolin, Stuart Dillon, Fiona Thompson, James Corner -- 30. Adaptive virtual reality shopping malls / George Lepouras, Costas Vassilakis -- 31. Signals of trustworthiness in E-commerce / Kathryn Kimery, Mary McCord |
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33. Customer perceptions toward mobile games delivered via the wireless application protocol / Clarry Shchiglik, Stuart Barnes, Eusebio Scornavacca -- 34. Evaluating the usability and content usefulness of web sites / Shahizan Hassan, Feng Li -- 35. Developing intelligent semantic web services / Sam Lee -- 36. Secure agent for E-commerce applications / Sheng-Uei Guan -- 37. Classifying B2B inter-organizational information systems / Ilyoo Hong -- 38. Constructing a globalized E-commerce site / Tom Chan -- 39. Mobile agent-based auction services / Sheng-Uei Guan -- 40. Secure identity management in a service-based E-learning environment / Gottfried Vossen, Peter Westerkamp -- 41. Understanding the development of free E-commerce/E-business software / Walt Scacchi -- 42. Mobile commerce multimedia messaging peer / Kin Yow, Nitin Mittal -- 43. Structure evolution of B2B enterprise networks / Kevin Zhao, Michael Shaw, Mu Xia, Chandrasekar Subramaniam -- 44. BSC-based framework for E-business strategy / Fen Wang, Guisseppi Forgionne -- 45. Intelligent software agents in E-commerce / Mahesh Raisinghani, Christopher Klassen, Lawrence Schkade -- 46. Software agents in E-commerce systems / Juergen Seitz -- 47. Semantics for E-commerce applications / Jorge Cardoso -- 48. Semantic web support for customer services / Quan Tho, Hui Cheung, A. Fong -- 49. Integrating semantic web technology, web services, and workflow modeling / John Krogstie, Csaba Veres, Guttorm Sindre |
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50. Enterprise information systems and B2B E-commerce / C. Baker -- 51. Distributed workflow management based on UML and web services / Andrea De Lucia, Rita Francese, Guiseppe Scanniello -- 52. A development environment for customer-oriented web business / Choongseok Lee, Woojong Suh, Heeseok Lee -- 53. Extending Apache Axis for monitoring of web service offerings / Vladimir Tosic, Wei Ma, Babak Pagurek, Bernard Pagurek, Hanan Lutfiyya -- 54. RFID in the retail supply chain / Claudia Loebecke -- 55. Incorporating commercial space technology into mobile services / Phillip Olla -- 56. Business process analysis / Jes̐Μưus Fisteus, Carlos Kloos -- 57. An intelligent knowledge-based multi-agent architecture for collaboration (IKMAC) in B2B e-marketplaces / Rahul Singh, Lakshmi Iyer, Al Salam -- 58. An agent-based information technology architecture for mass customized markets / Manoochehr Ghiassi, Cosimo Spera -- 59. Comparison-shopping agents and online small business / Yun Wan -- 60. Negative effects of advertising techniques in electronic commerce / Yuan Gao, Marios Koufaris, Robert Ducoffe -- 61. An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process / YongKi Yoon, Kun Im -- 62. Broadband solutions for residential customers / Mariana Hentea -- 63. Electronic commerce technologies management / Shawren Singh -- 64. M-commerce opportunities / Pouwan Lei |
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65. Virtual concept use in the construction industry / O. Barima -- 66. Evolution of mobile commerce applications / George Lalopoulos, Ioannis Chochliouros, Anastasia Spiliopoulou-Chochliourou -- 67. Applications of e-commerce in government / Genie Stowers -- 68. E-commerce and mobile commerce application adoptions / Charlie Chen, Samuel Yang -- 69. B2B E-commerce infrastructure success factors for small companies in developing economies / Murray Jennex, Don Amoroso, Olayele Adelakun -- 70. Dynamic planning models for E-business strategy / Janice Burn, Colin Ash -- 71. Interorganizational relationships in the context of SMEs' B2B E-commerce / Assion Lawson-Body, Timothy O'Keefe -- 72. Mobile commerce applications and adoption / Krassie Petrova -- 73. Mobile telecommunications and M-commerce applications / Clarence Tan, Tiok-Woo Teo -- 74. Special features of mobile advertising and their utilization / Jari Sao, Jaana Tahtinen -- 75. Using mobile devices for electronic commerce / Raul Herbster, Hyggo Almeida, Angelo Perkusich -- 76. Exploring trust building mechanisms in global B2B electronic markets / Ana del Aguila-Obra, Antonio Padilla-Melendez -- 77. Secure multicast for mobile commerce applications / Mohamed Eltoweissy, Sushil Jajodia, Ravi Mukkamala -- 78. Web services security in E-business / Wei-Chuen Yau, G. S. V. Radha Krishna Rao -- 79. Web site quality and usability in E-commerce / Mei Cao, Qingyu Zhang |
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80. Web services vs. ebXML / Yuhong Yan, Matthias Klein -- 81. Interoperability middleware for federated business services in Web-Pilarcos / Lea Kutvonen, Toni Ruokolainen, Janne Metso -- 82. Finding e-service offerings by computer-supported customer need reasoning / Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele, Andrei Morch -- 83. Applying mobility in the workforce / Bradley Johnstone, Khimji Vaghjiani -- 84. Innovation link between organization knowledge and customer knowledge / Helen Mitchell -- 85. Personalization and customer satisfaction in mobile commerce / HY Hsu, Songpol Kulviwat -- 86. Serving customers in a hybrid world / Claas Mulle-Lankenau, Kai Wehmeyer, Stefan Klein -- 87. The client-supplier E-relationship management / Marco Tagliavini, Elisa Ghiringhelli -- 88. Business models in open source software value creation / Marko Sepp̐Μưanen, Nina Helander, Saku M̐Μưakinen - 89. The value of search engine optimization / Ross Malaga -- 90. eBay's dominance in internet auctions / Sangin Park -- 91. E-marketplace regression of National Trucking Exchange / Hope Koch -- 92. Using failure to develop a successful business / Ron Craig -- 93. Globalization and E-Commerce / John Sagi, Elias Carayanis, Subhasish Dasgupta, Gary Thomas -- 94. Global implications of E-commerce tool and artefact creation / Deborah Bunker -- 95. Multilingual Electronic Commerce in a Global Economy / Aryya Gangopadhyay, Zhensen Huang |
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96. Multilingual web sites in global electronic commerce / Shaoyi He -- 97. Strategies of E-commerce business value optimization / Ada Scupola -- 98. Enhancing customer service operations in e-business / David Barnes, Matthew Hinton, Suzanne Mieczkowska -- 99. Interactivity and amusement in electronic commerce / Yuan Gao -- 100. Supporting communities of practice in the electronic commerce world / Charlene Dykman -- 101. The potential of B2B commerce for competitive advantage / Ronan McIvor, Paul Humphreys -- 102. Trust in B2B E-commerce virtual communities / Eric Turner -- 103. Entrepreneur behaviors on e-commerce security / Michael Kyobe -- 104. Consumer trust in e-commerce / Benoit Jeanson, John Ingham -- 105. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 106. Privacy and security in the age of electronic customer relationship management / Nicholas Romano Jr., Jerry Fjermestad -- 107. Enhancing competitiveness of B2B and B2C e-commerce / Henry Aigbedo -- 108. Community customers / Jeroen Hoppenbrouwers -- 109. Customer perspective of CRM systems / Shan Pan -- 110. Providing value to customers in e-commerce environments / Shailey Minocha -- 111. The affective and cognitive impacts of perceived touch on online customers' intention to return in the web-based eCRM environment / Hong-Mei Chen, Qimei Chen, Rick Kazman -- 112. The importance of ease of use, usefulness, and trust to online consumers / Donna Weaver McCloskey |
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113. Virtual communities in banking customer retention / Dimitris Dardaras, Bill Karakostas -- 114. Consortium agreement template for virtual enterprises / Jos̐Μưe Carvalho, Nuno Moreira, Lu̐Μưis Pires -- 115. Electronic commerce adoption barriers in small to medium-sized enterprises (SMEs) in developed and developing countries / Mitra Kartiwi, Robert MacGregor -- 116. E-commerce and small tourism firms / Patrice Braun -- 117. Obstacles to SMEs for e-adoption in the Asia Pacific region / Sushil Sharma, Nilmini Wickramasinghe -- 118. Mobile commerce in South Africa / Anesh Singh -- 119. Outsourcing information technology / James Hoffman, Eric Walden, Mark Hoelscher -- 120. Personas of e-commerce adoption in small businesses in New Zealand / Nabeel Al-Qirim -- 121. Virtualization as a process of transformation of small and medium enterprises (SMEs) in the global virtual organization / Jerzy Kisielnicki -- 122. Patents and standards in the ICT sector / Aura Soininen -- 123. Jurisdiction in B2C E-commerce dispute within European Union / Ong Eang -- 124. Offshore outsourcing / Purva Kansal, Amit Kaushik -- 125. Online advertising fraud / Robert Owen -- 126. The role of managerial attitudes in the adoption of technological innovations / March To, Eric Ngai -- 127. E-Commerce as knowledge management / Rachel McLean, Nigel Blackie -- 128. Corporate strategies in a digital world / Purva Kansal, Keshni Arora -- 129. Management considerations for B2B online exchanges / Norm Archer |
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130. Opportunities and challenges for B2B manufacturing firms / Esko Penttinen, Timo Saarinen -- 131. Customer goals online / Thomas Porter -- 132. Customer relationship management (CRM) metrics - What's the holdup? / Timothy Shea, Ahern Brown, D. White, Catherine Curran-Kelly, Michael Griffin -- 133. Customer relationship management- a strategy for success in electronic commerce / Nils Madeja, Detlef Schoder -- 134. Drivers and barriers to online shopping / Francesca Riley, Daniele Scarpi, Angelo Manaresi -- 135. Experiencing quality / Kyle Murray -- 136. Mobile camera phones: dealing with privacy, harrassment, and spying/surveillance concerns / Christopher Abood -- 137. Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction / Su-Fang Lee, Wen-Jang Jih, Shyh-Rong Fang -- 138. Business information integration from XML and relational databases sources / Ana Fermoso Garcia, Roberto Berj̐Μưon Gallinas -- 139. Implementation management of an e-commerce-enabled enterprise information system / Joseph Sarkis, R. Sundarraj -- 140. Leveraging what your company really knows / Donald Marchand, Amy Hykes -- 141. Staffing electronic commerce projects / Fred Niederman, Xiaorui Hu -- 142. Women and social capital networks in the IT workforce / Allison Morgan, Eileen Trauth -- 143. Virtual enterprises' accounting difficulties / Panayiotis Tahinakis John Muylonakis, Nicolaos kProtogeros, Dimitrios Ginoglou -- 144. A contigency theory for online customer retention / Mohamed Khalifa, Moez Limayem, Vanessa Liu |
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145. An empirical examination of customer perceptions of mobile advertising / Su-Fang Lee, Yuan-Cheng Tsai, Wen-Jang Jih -- 146. Delivering superior customer perceived value in the context of network effects / Fan-Chen Tseng, Ching-I Teng, David Chiang -- 147. Internet-based customer collaboration / Ulrike Schultze, Anita Bhappu -- 148. Multi-channel retailing and customer satisfaction / Patricia Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter -- 149. Mobile phone customer type discrimination via stochastic gradient boosting / Dan Steinberg, Mikhaylo Golovnya, Nicholas Cardell -- 150. Innovation and B2B e-commerce / Steve New -- 151. Partnering for perfection / Qizhi Dai, Robert Kauffman -- 152. E-business models in B2B / Mahesh Raisinghani, Turan Melemez, Lijie Zou, Chris Paslowski, Irma Kikvidze, Susanne Taha, Klaus Simons -- 153. Using web services in business-to-business integration / Frank Goethals, Jacques Vandenbulcke, Wilfried Lemahieu -- 154. An interventionist approach to e-commerce implementation in SMEs / David Tucker, Anthony Lafferty -- 155. Challenges for deploying web services-based e-business systems in SMEs / Ranjit Bose, Vijayan Suumaran -- 156. Intrusion detection and vulnerability analysis of mobile commerce platform / Changhua Zhu, Changxing Pei -- 157. E-commerce taxation issues / Mahesh Raisinghani -- 158. Critical success factors of web-based e-service / Sang Lee, Teuta Cata |
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159. The definition dilemma of e-commerce / Aileen Cater-Steel, Shelly Grist -- 160. Expanding e-commerce into e-ducation / Kirk St. Amant -- 161. Personalization of web services / Zakaria Maamar, Soraya Most̐Μưefaoui, Qusay Mahmoud, Ghita Most̐Μưefaoui Djamal Benslimane -- 162. B2C success at Wishlist.com / Delyth Samuel, Danny Samson -- 163. E-health dot-coms' critical success factors / Abrams O'Byuonge, Leida Chen -- 164. Electronic word-of-mouth / Ronald Goldsmith -- 165. Location-based services in mobile communications industry / Christopher Ververidis, George Polyzos -- 166. Future of small business E-commerce / Simpson Poon -- 167. It's an M-world after all / Nikhilesh Dholakia, Morten Rask, Ruby Dholakia -- 168. Next generation B2B commerce using software agents / Kaushal Chari, Saravanan Seshadri -- 169. E-commerce standards / Stephen Hawk, Weijun Zheng -- 170. Business networking with web services / Diego Ferreira -- 171. The virtual agency as a new force in the promotions industry / R. Finney, Angeline Close -- 172. Classification of 3G mobile phone customers / Ankur Jain, Lalit Wangikar, Martin Ahrens, Ranjan Rao, Suddha Kundu, Sutirtha Ghosh -- 173. The impact of RFID technology on a firm's customer capital / Luiz Joia -- 174. France / Pierre Vialle, Olivier Epinette -- 175. Spreading use of digital cash / Yutaka Kurihara -- 176. Web services and B2B collaboration / Susy Chan, Vince Kellen |
| Summary |
"This collection compiles a critical mass of top research--nearly 300 chapters from upwards of 400 of the world's leading experts--to provide libraries with a landmark, four-volume reference to meet research needs in the many disciplines impacted by these far-reaching topics. This collection covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies"--Provided by publisher |
| Analysis |
Applications of E-commerce in government |
|
Branding on the Internet |
|
Consumer trust in E-commerce |
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Drivers and barriers to online shopping |
|
E-business reference models |
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E-commerce and small tourism firms |
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E-commerce taxation issues |
|
Evolution of mobile commerce applications |
|
Intelligent software agents in E-commerce |
|
International E-commerce |
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Internet-based customer collaboration |
|
Mobile agent-based auction services |
|
Mobile commerce security |
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Mobile handheld devices for mobile commerce |
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Multilingual web sites in global electronic commerce |
|
Online consumer behavior and E-commerce strategies |
|
Personalization of web services |
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Public sector E-commerce |
|
Secure agent for E-commerce applications |
|
Semantic web support for customer services |
|
Trust in business-to-business E-commerce |
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Trust in virtual enterprises |
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Unlocking E-customer loyalty |
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Web design and E-commerce |
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Web initiatives and E-commerce strategy |
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Web site quality and usability in E-commerce |
| Notes |
"Premier reference source" |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Mode of access: World Wide Web |
| Subject |
Electronic commerce.
|
| Form |
Electronic book
|
| Author |
Becker, S. Ann.
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IGI Global.
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| LC no. |
2007039618 |
| ISBN |
9781599049441 (e-books) |
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1599049449 (e-books) |
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