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Reaching out : the library's new role / Rick Anderson -- Getting to know remote users / Donnelyn Curtis -- Presenting the virtual library / Donnelyn Curtis and Araby Y. Greene -- Providing electronic reference services / Araby Y. Greene -- Maximizing current awareness and document delivery services / Margaret J. Ressel and Millie L. Syring -- Providing library instruction to remote users / Amy W. Shannon and Terry A. Henner -- Integrating library resources into online instruction / Amy W. Shannon -- Supporting the remote user of licensed resources / Carol A. Parkhurst -- Fundraising and public relations in an electronic environment / Betty J. Glass and Vicki L. Toy Smith
Ten professional librarians working at the University of Nevada-Reno offer guidance for developing and managing innovative Web services for users. They walk readers through each step of attracting and educating users, show how to identify users' needs and measure the use of libraryremote resources, explain how to make the library's suite of electronic resources user friendly, and give advice on building support for the library. Separate chapters are devoted to licesnsing, fund raising, and public relations