| Description |
1 online resource (250 pages) |
| Contents |
Cover -- Copyright -- Table of Contents -- Preface -- Permissions -- O'Reilly Online Learning -- How to Contact Us -- Acknowledgments -- Part I. Career -- Chapter 1. Boost Your Emotional Intelligence to Move from Good to Great UX -- Priyama Barua -- Chapter 2. Your Worst Job May Be Your Best Learning Experience -- Taylor Kostal-Bergmann -- Start Small and Focus on Building Trust -- Diversify Your Skill Set -- Get Organized and Say No -- Chapter 3. You're Never Done Learning -- Andrew Wirtanen -- Make Time -- Be Selective -- Refine Your Routine -- Share -- Chapter 4. So You Want to Be a UX Consultant -- Eva Kaniasty -- Chapter 5. Master the Art of Storytelling -- Reena Ganga -- Chapter 6. Understand and Speak the Language of Business -- Dwayne Hill -- Chapter 7. Expand Your Network Through Community Involvement -- Jen McGinn -- Chapter 8. Amplify Your Value by Finding Advocates Outside Your Team -- Catherine Dubut -- Chapter 9. Design Mentorship Is a Lifelong Commitment -- Kristian Delacruz -- Remember that Past Experience Is Valuable -- Be a Cheerleader -- Build a Lifelong Relationship -- Reach Out First -- Be Human -- Chapter 10. Create a Design Portfolio that Gets Results -- Shanae Chapman -- Part II. Strategy -- Chapter 11. User Experience Extends Beyond the Digital Realm -- Frances Close -- Chapter 12. Know the Difference Between Experience Mapping and Journey Mapping -- Darren Hood -- Let's Level Set -- Alignment and Challenges -- Takeaways and Reminders -- Chapter 13. Design Customer Experiences, Not Features -- Gail Giacobbe -- Chapter 14. Create a Truly Visible UX Team -- Sonia V. Weaver -- Chapter 15. Thinking About the Future Is Important for Any Design Process -- Liz Possee Corthell -- Chapter 16. Implement Service Design in Your Practice -- Eduardo Ortiz -- Research -- Plan -- Apply -- Part III. Design |
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Chapter 17. Don't Forget About Information Architecture -- Joe Sokohl -- Chapter 18. When Prototyping, Consider Both Visual Fidelity and Functional Fidelity -- Chris Callaghan -- Chapter 19. See Beyond the "Average" User -- Hillary Carey -- Chapter 20. Work Together to Create Inclusive Products -- Al Lopez -- Chapter 21. Advocate for Accessibility -- Holly Schroeder -- Chapter 22. Design for Universal Usability -- Ann Chadwick-Dias -- Chapter 23. Inclusive Design Creates Products that Work for Everyone -- Christopher S. LaRoche -- Chapter 24. Define What Your Design Does Not Do -- Georgiy Chernyavsky -- Chapter 25. Use Design Goals to Make Design Decisions Explainable and Defendable -- Helmut Degen -- Chapter 26. Think Synthetically to Design Systematically -- Drew Condon -- Chapter 27. Best and Last Impressions Are Lasting Impressions -- Andrea Mancini -- Chapter 28. Follow These Principles of Gestalt for Better UX Designs -- Erin Malone -- Chapter 29. Use Visual Design to Create an Eye Track -- Kevin Lynn Brown -- Chapter 30. Use Object Mapping to Create Clear and Consistent Interfaces -- Tim Heiler -- References -- Chapter 31. Remember the Four Questions of Critique -- Adam Connor -- Chapter 32. Turn Poorly Constructed Criticism into Actionable Feedback -- Jesse Nichols -- The Big Bad Stakeholder -- A Simple Misunderstanding -- Tips for Success -- Chapter 33. Improve Communication and Encourage Collaboration Using Sketches -- Anna Iurchenko -- Chapter 34. Learn the Difference Between UX and UI from a Bicycle -- Joe Wilson -- UI: User Interface -- UX: User Experience -- Chapter 35. Sell Your Design Ideas with Trust and Insights -- Benson Chan -- Chapter 36. Align Your Team Around Customer Needs via Design Workshops -- Shipra Kayan -- Chapter 37. Embrace a Shared Cadence to Avoid Silos -- Christy Ennis-Kloote |
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Chapter 38. Learn to Think like a Missionary, Not a Mercenary -- Scot Briscoe -- Pitfalls of Mercenary Work -- Becoming a Missionary -- Stay on the Path -- Chapter 39. Not All Interfaces Need to Be Simplified -- Morgane Peng -- Get Familiar with Enterprise Products -- Differentiate Business Expertise and Interface Expertise -- Find the Sweet Spot -- Chapter 40. If You Show Something Shiny, They'll Assume It's Done -- John Yesko -- Chapter 41. You Can't Always Help Who You Want -- James McElroy -- Chapter 42. Make Learning a Part of Your Design Process -- Michelle Morgan -- Chapter 43. Design Meaningful International UX -- Yingdi Qi -- Chapter 44. Legacy Product? Imagine You're Restoring an Old Farmhouse -- Christopher Coy -- Chapter 45. Be Your Own Project Manager -- Tripta Kumari -- Chapter 46. Design for Users, Not Usability Studies -- Aaron Parker -- Chapter 47. Frame the Opportunity Before Brainstorming the Solution -- Brian Sullivan -- Chapter 48. Be Wrong on Purpose -- Skyler Ray Taylor -- The Wrong Answer -- The Right Time to Be Wrong -- Don't Stay Wrong for Long -- Chapter 49. Create a Lasting Design System -- Lara Tacito -- Make Your Design System Easy to Use -- Create a Process, Not a Project -- Chapter 50. Your First Idea Is Sometimes Your Worst Idea -- Audrey Bryson -- Chapter 51. Question Your Intuition and Design to Extremes -- Navin Iyengar -- Chapter 52. Design Thinking Workshops Will Change Your Process -- Theo Johnson -- Chapter 53. Visualize Requirements During a Workshop -- Kristina Hoeppner -- Leave the Spreadsheet Behind -- Prepare for and Run the Workshop -- Be Brave and Break Away from the Spreadsheet -- Chapter 54. Put On Your InfoSec Hat to Improve Your Designs -- Julie Meridian -- Chapter 55. On-Brand Whimsy Can Differentiate Your Mobile App -- Martha Valenta |
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Chapter 56. Don't Perform a Competitive Analysis Before Ideating -- William Ntim -- Part IV. Content -- Chapter 57. Design for Content First -- Marli Mesibov -- The Content-First Mindset -- Content-First as a Methodology -- Speak to Your Audience -- Chapter 58. Align Your Tone, Voice, and Audiences -- Marino Ivo Lopes Fernandes -- Chapter 59. Mind Your Error Messages -- Jennifer Aldrich -- Chapter 60. A Shared Vocabulary Can Increase Team Efficiency -- Matthias Feit -- Coming to Terms with Terminology -- Chapter 61. Break Your Lorem Ipsum Habit: Sketch with Words! -- Emily Roche -- Why Lorem Ipsum Doesn't Help -- Here's How to Sketch with Words -- Stronger Starts and Smoother Finishes -- Part V. Research -- Chapter 62. Always Go for the Why-the Immutable Basis of Great Design -- Andy Knight -- Chapter 63. The Participant's Well-Being Is Your Responsibility -- Danielle Cooley -- Pay Attention to Physical Needs -- Mental and Emotional Factors Affect the Research, Too -- Don't Be Afraid to Stop the Session If Necessary -- Caring for the Participant Is in Everyone's Best Interest -- Chapter 64. Diverse Participant Recruiting Is Critical to Authentic User Research -- Megan Campos -- Chapter 65. Build a Culturally Reflexive Professional Framework -- Monet Burse Moutinho -- Chapter 66. Know These Warning Signs of Information Architecture Problems -- Kathi Kaiser -- Chapter 67. Bring Themes to Exploratory Research -- Shanti Kanhai -- Degrees of Control -- The Power of Themes -- Define Your Themes -- Chapter 68. Embrace Your Ignorance -- Jon Robinson -- Chapter 69. Get Past Fear with Users and Design Teams -- Julia Choi -- Chapter 70. Data Alone Does Not Create Empathy-Storytelling Is Key -- Kyle Soucy -- Like It or Not, You Must Get Comfortable with Public Speaking -- What's the Secret to Being a Great Presenter and Storyteller? -- A Word of Caution |
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Chapter 71. Personas with Emotions and Behaviors Are More Valuable -- Cindy Brummer -- Avoid Weak Personas -- Step 1: Start with Data -- Step 2: Provide Context -- Chapter 72. Educate Your Product Team for Successful User Research -- Rachel Young -- Educate on What Research Can and Cannot Answer -- Explain What Research Is and What It Is Not -- Encourage Observation with Specific Guidelines -- Chapter 73. Design Isn't Just About the Happy Path -- Drew Lepp -- Why Does This Matter? -- Examples of Worst-Case Scenarios -- Practical Advice -- Chapter 74. Deliver Successful Products Through Common Success Metrics -- Martina Borkowsky -- Chapter 75. Bring Rapid User Research Methods to Agile Teams -- Bob Thomas -- Traditional UX Research Methods -- Lean UX Research Methods -- Chapter 76. Scale Research Through Stakeholder Advocacy -- Matt DiGirolamo -- Identify Current UX Maturity -- Foster Awareness -- Set Up Research Frameworks -- Push Maturity Forward with Team Ops and Quantification -- Research Democratization -- Chapter 77. Know When and How to Build a Usability Lab -- Rich Buttiglieri -- When Would I Need a Lab? -- How Expensive Is It to Build? -- Physical Space Considerations -- Chapter 78. Talk to Customer Support to See What's Tripping Up Users -- Dave Connis -- Renaming a Feature -- Practical Application -- Chapter 79. Be Prepared When Practicing Ethnography -- Meena Kothandaraman -- Chapter 80. Always Do a Test of Your Test -- Jacqueline Ouifak -- Chapter 81. Observed Behavior Is the Gold Standard -- Kaaren Hanson -- Chapter 82. Assess Usefulness and Desirability Early in Product Development -- Michael Hawley -- Chapter 83. Know the Core Elements of Usability Research -- Amanda Mattson -- Chapter 84. Don't Underestimate the Power of Coworkers as Usability Participants -- Daniel Diener -- Chapter 85. Include Nonusers in Your User Research |
| Summary |
Tap into the wisdom of experts to learn what every UX practitioner needs to know. With 97 short and extremely useful tips, you'll discover new approaches to old problems, pick up road-tested best practices, and hone your skills through sound advice. Working in UX involves much more than just creating user interfaces. UX teams struggle with understanding what's important, which practices they should know deeply, or what approaches aren't helpful at all. With these 97 concise tips, editor Daniel Berlin presents a wealth of advice and knowledge from experts who have practiced UX throughout their careers. "Bring Themes, Not Interview Questions to Exploratory Research"--Shanti Kanhai "Design for Content First"--Marli Mesibov "Design for Universal Usability"--Ann Chadwick-Dias "Be Wrong on Purpose"--Skyler Taylor "A Diverse Participant Recruit Is Critical to Authentic User Research"--Megan Campos "Put On Your InfoSec Hat to Improve Your Designs"--Julie Meridian "Boost Your Emotional Intelligence to Move from Good UX to Great"--Priyama Barua |
| Notes |
Copyright © O'Reilly Media, Inc |
| Issuing Body |
Made available through: Safari, an O'Reilly Media Company |
| Notes |
Online resource; Title from title page (viewed June 25, 2021) |
| Subject |
User interfaces (Computer systems)
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Human-computer interaction.
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User-Computer Interface
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Human-computer interaction
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User interfaces (Computer systems)
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| Form |
Electronic book
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| Author |
Berlin, Dan, editor
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Safari, an O'Reilly Media Company
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| ISBN |
9781492085126 |
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149208512X |
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