| Description |
1 online resource (6 pages) |
| Summary |
Digital customer service agents (known as virtual assistants, chatbots, or softbots) are typically used to sift through and process only the most straightforward customer inquiries, such as requests for basic information. At most companies, complex issues get passed along to human agents. In that regard, public sector agencies in Australia are ahead of the curve: They are using digital agents to handle complex inquiries from citizens, and businesses stand to learn much from these applications |
| Notes |
Copyright © 2018 MIT Sloan Management Review 2018 |
| Issuing Body |
Made available through: Safari, an O'Reilly Media Company |
| Form |
Electronic book
|
| Author |
Barros, Alistair, author
|
|
Tate, Mary, author
|
|
Safari, an O'Reilly Media Company
|
|
