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Book Cover
Author Jeffery, Mark, author

Title Outsourcing at Office Supply Inc / Mark Jeffery, James Anfield & Subhankar Bhowmick
Published [London] : SAGE, 2016
Online access available from:
Sage Business Cases    View Resource Record  


Description 1 online resource : illustrations (black and white, and colour)
Series SAGE knowledge. Cases
SAGE knowledge. Cases
Summary This case is designed to teach how to structure information technology (IT) infrastructure outsourcing deals from both the outsourcer and the client perspective. Office Supply Incorporated (OSI) is a company in crisis, with challenges in its cost structure and poor IT performance. Outsourcing to Technology Infrastructure Solutions is an opportunity to both reduce costs and complexity for the firm, but students first must consider whether outsourcing is a good strategic fit for OSI. Detailed spreadsheet templates are given that are based on a real outsourcing client engagement for a major infrastructure outsourcing company. The spreadsheets are complex but have been simplified so that they automatically calculate when populated, allowing the students to quickly move to answering the management challenge: how should TIS price and structure
Notes Originally Published in: Jeffery, M., Anfield, J., & Bhowmick, S. (2009). Outsourcing at Office Supply, Inc. 5-107-013. Evanston, IL: Kellogg School of Management, Northwestern University
Description based on online resource; title from home page (viewed on April 27, 2016)
Subject Information technology -- Contracting out -- Case studies.
Contracting out -- Case studies.
Genre/Form Case studies.
Form Electronic book
Author Anfield, James, author
Bhowmick, Subhankar, author
ISBN 9781473959910 (ebook)