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Book Cover
Author Apker, Julie.

Title Communication in health organizations / Julie Apker
Published Cambridge : Polity, 2012


Location Call no. Vol. Availability
 W'PONDS  362.1068 Apk/Cih  AVAILABLE
 MELB  326.1068 Apk/Cih  AVAILABLE
Description xiii, 271 pages ; 22 cm
Contents Contents note continued: Box 1.4 Ripped from the Headlines: Practicing Medicine in the Managed Care Era -- Chapter Summary -- 2.Organizational Assimilation -- Professions Overview: Trends and Occupations -- A Systems Perspective on Organizational Assimilation -- Conceptualizations of Organizational Assimilation -- Assimilation of Health Professionals -- Assimilation of Medical Professionals -- Box 2.1 Communication in Practice: Building Communication Competence in the Formal Medical Curriculum -- Box 2.2 Ripped from the Headlines: Lessons Learned from the Hidden Curriculum -- Assimilation of Nonmedical Professionals -- Role Communication -- Role Development and Negotiation -- Box 2.3 Communication in Practice: "Best Practice" Role Communication in Health Organizations -- Role Performances and Role Dialectics -- Chapter Summary -- 3.Identity and Power -- A Systems Perspective on Identity and Identification -- Identification -- Identification Messages and Targets --
Contents note continued: Box 3.1 Ripped from the Headlines: Identifying with Profession and Team in Health Social Work -- Negotiating Identifications -- Box 3.2 Communication in Practice: Constructing Professional Identity in Healthcare -- A Systems Perspective on Power -- Power in Health Organizations -- Knowledge Power and Disciplinary Power -- Power and Control -- Box 3.3 Communication in Practice: Communicating Powerfully with Others -- Power and Ideology -- Chapter Summary -- 4.Stress, Burnout, and Social Support -- A Systems Perspective on Stress and Burnout -- Sources of Stress in Health Organizations -- Role Stressors -- Box 4.1 Ripped from the Headlines: "Good Grief:" Stress and Social Support in Nursing -- Emotional Labor Stressors -- Organizational Stressors -- Burnout in the Health Professions -- Burnout Dimensions -- Box 4.2 Communication in Practice: Recognizing the Signs of Burnout -- Costs of Burnout -- A Systems Perspective on Social Support --
Contents note continued: Box 7.1 Communication in Practice: Developing Culture to Optimize Quality -- Communication and Quality -- Safety -- Box 7.2 Ripped from the Headlines: Enhancing Patient Safety Through Teamwork -- Patient-Centered Care -- Box 7.3 Communication in Practice: Speaking in Plain Language -- Chapter Summary -- 8.Health Communication Technologies -- A Systems Perspective on Health Communication Technologies -- E-health Communication -- Telemedicine -- Electronic Health Records -- Box 8.1 Ripped from the Headlines: Going Paperless at Kaiser Permanente -- Email and Health Organization Websites -- E-health: Transforming Health Organizations -- Changes in Communication Contexts -- Box 8.2 Communication in Practice: Using Email in Patient---Physician Interactions -- Changes in Communication Processes -- Changes in Communication Relationships -- Health Communication Technologies and the Globalization of Public Health -- Global HCT Improvements --
Contents note continued: Box 8.3 Communication in Practice: Putting Information in the Hands of Healers -- Global HCT Implementation Issues -- Chapter Summary
Contents note continued: Characteristics and Sources of Social Support -- Box 4.3 Communication in Practice: Individual and Organizational Coping Strategies -- Social Support Functions and Dysfunctions -- Chapter Summary -- 5.Change and Leadership -- A Systems Perspective on Change -- Understanding Organizational Change -- Models of Organizational Change -- Forms of Health Organization Change -- Managing Planned Change -- Reactions to Change -- Change Communication Processes -- Box 5.1 Communication in Practice: Making Innovation an Organizational Reality -- A Systems Perspective on Leadership -- Leadership Challenges and Theoretical Approaches -- Leadership Challenges -- Box 5.2 Communication in Practice: Leading through Cross-Cultural Respect -- Leadership Approaches -- Box 5.3 Ripped from the Headlines: Leading the Global Movement to End Breast Cancer -- Leaders' Communication Competencies -- Chapter Summary -- 6.Health Teams -- A Systems Perspective on Health Teams --
Contents note continued: Health Teams Overview -- Types of Health Teams and Qualities of Clinical Teams -- Teamwork and Health Team Effectiveness -- Team Communication Processes -- Synergistic Communication -- Box 6.1 Communication in Practice: Consensus Decision-Making in Health Teams -- Conflict Communication -- Cultural Diversity in Health Teams -- Profession/Specialization -- Gender and Race/Ethnicity -- Box 6.2 Communication in Practice: How to Get Along in Diverse Health Teams -- Culturally Competent Communication in Health Teams -- Attributes of Cultural Competence and Benefits to Health Teams -- Medical Interpreter-Team Communication -- Box 6.3 Ripped from the Headlines: Connecting Public Health Teams with Communities -- Chapter Summary -- 7.Health Organization Quality -- A Systems Perspective on Quality -- Quality and Health Organization Culture -- Organizational Culture Levels -- Organizational Culture Contributions to Quality Performance --
Machine generated contents note: Definitional Issues -- Systems Principles and Evolution -- Systems Approach in Organizational Communication -- Systems Concepts -- Chapter-by-Chapter Summary -- Pedagogical Features -- Summary -- 1.Landscape of Healthcare Delivery -- A Systems Perspective on the Healthcare Environment -- Economic Contingencies -- Social and Demographic Contingencies -- Box 1.1 Communication in Practice: Adapting Successfully to Health System Contingencies -- Models of Health and Illness -- Biomedical and Biopsychosocial Models -- Relationship-Centered Care Model -- Health Organization Contexts -- Healthcare Provider Organizations -- Box 1.2 Communication in Practice: Improving Communication Using a Relationship-Centered Approach -- Public Health Organizations -- Forms of Health Organizing -- Fee-for-Service and Managed Care -- Box 1.3 A Patient's Experience in the Healthcare Landscape -- Communication in the Managed Care Era --
Summary "Communication in Health Organizations explores the communication processes, issues, and concepts that comprise the organization of health care, focusing on the interactions that influence the lives of patients, health professionals, and other members of health institutions. This book integrates scholarship from communication, medicine, nursing, public health, and allied health, to provide a comprehensive review of the research literature. The author explains the complexities and contingencies of communication in health settings using systems theory, an approach that enhances reader understanding of health organizing. The reader will gain greater familiarity with how health institutions function communicatively, and why the people who work in health professions interact as they do. The text provides multiple opportunities to analyze communication occurring in health organizations and to apply communication skills to personal experiences. This knowledge may improve communication between patients, employees, or consumers. Understanding and applying the concepts discussed in this book can enhance communication in health organizations, which ultimately benefits health care delivery. "--Publisher
Notes Formerly CIP. Uk
Bibliography Includes bibliographical references and index
Subject Communication in management.
Health services administration.
Health Services Administration.
Interpersonal Relations.
ISBN 0745647545 (hbk.)
0745647553 (paperback)
9780745647548 (hbk.)
9780745647555 (paperback)