Cover; Contents; List of Figures; Preface; Acknowledgments; About the Author; Introduction; Chapter 1 -- How to Reach Parents and Prevent Problems Before They Happen; Chapter 2 -- About Hard-to-Handle People; Chapter 3 -- How to Handle the Hard-to-Handle Parent: Strategies for Success; Chapter 4 -- How to Handle Parents With Bad Attitudes; Chapter 5 -- Listening Skills for Hard-to-Handle Parents; Chapter 6 -- How to Talk so Parents Listen; Chapter 7 -- Parent Conferences: An Ounce of Prevention That Prevents a Pound of Problems; Chapter 8 -- Parents as Partners Enhancing Collaboration and Teamwork
Summary
Establish cooperative relationships with all parents-even the most difficult ones-by using the author's proven communication strategies, supported by sample forms, letters, scenarios, and vignettes
