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Author
Australia. Department of Finance and Administration. Competitive Tendering and Contracting Branch
Title
Client service charter principles / Service Charters Unit, Competitive Tendering and Contracting Branch, Department of Finance and Administration
Edition
[Revised ed]
Published
Canberra, A.C.T. : The Dept., 2000
Copies
Location
Call no.
Vol.
Availability
W'PONDS
352.630994 Aus/Csc
AVAILABLE
Description
iii, 16 pages ; 25 cm
Analysis
Federal issue
Government agencies
Public service management
Service delivery
Notes
"June 2000"
First published in March 1997 as Putting service first: principles for developing a service charter by the Department of Industry, Science and Tourism
Also available in electronic form
Subject
Civil service -- Customer services -- Australia.
Civil service -- Standards -- Australia.
Customer services -- Australia.
Service-level agreements -- Australia.
Author
Australia. Department of Finance and Administration. Competitive Tendering and Contracting Branch. Service Charters Unit
ISBN
0642433178
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