| Description |
1 online resource (263 pages) |
| Contents |
Cover -- Half Title -- Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Lists of Abbreviations -- Acknowledgements -- Introduction -- Why Use Shared Services? -- The revolution -- The truth -- PART I -- THE BASIS FOR SHARED SERVICES -- Reasons for shared services -- Definition of shared services -- Shared services versus centralization -- Shared services versus outsourcing -- 1 Processes Covered by Shared Service Organizations -- Process definitions -- Process selection -- Processes in SSO -- 2 The Location of Shared Service Organizations -- North America -- Europe -- Other regions -- 3 Benefits and Obstacles to Setting Up a Shared Service Organization -- Usage of shared service organizations for finance -- Finance cost overview -- Reasons for deployment of SSOs and benefits achieved -- Critical success factors -- Risks of setting up an SSO -- Reasons not to set up an SSO -- Commissionaire structure and tax-related benefits and risks -- 4 IT for Shared Service Organizations -- The importance of IT -- The involvement of IT in finance SSOs -- IT SSO and its connection with finance SSO -- 5 People -- Incentives, Retention and Training -- People in a typical shared service organization -- Incentives, career paths and retention -- Training -- 6 Performance Measurement -- Benefits of performance measurement -- Measurement concept and reporting -- Measurement selection -- Customer satisfaction surveys -- 7 Service Pricing and Service Level Agreements -- Pricing fundamentals -- Service level agreements -- 8 The Structure of Shared Service Organizations -- The case of global SSCs -- Organizational alternatives -- Remaining local organization -- Business partnering -- Governance -- PART II -- IMPLEMENTING SHARED SERVICES -- Five-phase-implementation methodology -- 9 Pre-Assessment -- Project initialization of Phase Zero |
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Internal management presentation -- 10 The Feasibility Study and Business Case -- The necessity for the feasibility study -- Cost-benefit analysis and business case -- 11 Design -- Relevance of Phase Two in relation to chosen approach -- Manage programme and project and enable change -- 12 Implementation -- Establishing the SSO -- Health check -- 13 Optimization -- Process stabilization -- Performance evaluation -- SSO development -- World-class finance organization -- Afterword -- Future Trends -- Trends in SSO -- Outsourcing versus internal SSO -- Virtual shared services -- References and Information Sources -- Index |
| Notes |
Print version record |
| Form |
Electronic book
|
| ISBN |
9781351900522 |
|
1351900528 |
|
