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Book Cover
Book
Author Besterfied, Dale H., author

Title Total quality management / Dale H. Besterfield, Carol Bersterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre
Edition Second edition
Published Upper Saddle River, N.J. : Prentice Hall, [1999]
Upper Saddle River, N.J. : Prentice Hall, 1999
©1999
©1999

Copies

Location Call no. Vol. Availability
 WATERFT BUSINESS  658.562 Bes/Tqm 1999  AVAILABLE
 W'BOOL  658.562 Bes/Tqm 1999  AVAILABLE
Description x, 533 pages ; 24 cm
Contents Part 1: Principles and practices -- 1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Eemployee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- Part 2: Tools and techniques -- 8. Statistical Process Control (SPC) -- 9. Quality systems -- 10. Benchmarking -- 11. Quality function Deployment (QFD) -- 12. Quality by design -- 13. Experimental design -- 14. Taguchi's quality engineering -- 15. Products liability -- 16. Failure Mode and Effect Analysis (FMEA) -- 17. Total productive maintenance -- 18. ISO 14000 -- 19. Management tools
Summary Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques
Notes Includes index
Bibliography Includes bibliographical references (pages 527-528) and index
Subject Total quality management.
Author Besterfield, Glen H., author
Besterfield- Michna, Carol, author
Besterfield-Sacre, Mary, author
LC no. 98024253
ISBN 0136394035 (hbk.)