Description |
x, 533 pages ; 24 cm |
Contents |
Part 1: Principles and practices -- 1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Eemployee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- Part 2: Tools and techniques -- 8. Statistical Process Control (SPC) -- 9. Quality systems -- 10. Benchmarking -- 11. Quality function Deployment (QFD) -- 12. Quality by design -- 13. Experimental design -- 14. Taguchi's quality engineering -- 15. Products liability -- 16. Failure Mode and Effect Analysis (FMEA) -- 17. Total productive maintenance -- 18. ISO 14000 -- 19. Management tools |
Summary |
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques |
Notes |
Includes index |
Bibliography |
Includes bibliographical references (pages 527-528) and index |
Subject |
Total quality management.
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Author |
Besterfield, Glen H., author
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Besterfield- Michna, Carol, author
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Besterfield-Sacre, Mary, author
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LC no. |
98024253 |
ISBN |
0136394035 (hbk.) |
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