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Book Cover
Author Bisno, Herb.

Title Managing conflict / Herb Bisno
Published Newbury Park, Calif. : Sage Publications, [1988]


Location Call no. Vol. Availability
 W'PONDS  303.69 Bis/Mco  AVAILABLE
Description 175 pages ; 22 cm
Series A Sage human services guide ; 52
Sage human services guides ; v. 52
Contents Machine derived contents note: Part One: The Nature Of Conflict And Conflict Management -- Conflict Management and the Human Service Worker -- A Portrait of Conflict -- A Framework for Conflict Management -- Part Two: Managing Conflict -- Overview and the Modes of Forestalling, Sidestepping, and Generating Conflict -- Covert Means -- Emergent Agreement -- Directly Negotiated Agreement -- Introductory Considerations and Preliminary Phases -- Directly Negotiated Agreement -- The Negotiants Engage -- Indirect or Procedural Means and the Exercise of Authority/Power
Analysis Conflict
Notes "Published in cooperation with the University of Michigan, School of Social Work."
Bibliography Bibliography: pages 171-173
Notes Also issued online
Subject Conflict management.
Human services.
LC no. 88001938
ISBN 0803925859