Title Optimierung von IT-Serviceorganisationen : Effizienz- und Qualitätssteigerung in der IT-Produktion / Ingo Bock

Edition 1. Aufl Published Heidelberg : Dpunkt Verlag, 2010

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Description 1 online resource (1 volume) : illustrations Bibliography Includes bibliographical references and index Notes Print version record Subject Information technology -- Management. Information technology -- Management Form Electronic book ISBN 389864667X 9783898646673 9783898648943 389864894X

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