Title Total quality service : how organizations use it to create a competative advantage / Stanley A. Brown

Published Scarborough, Ont. : Prentice Hall Canada, [1992] ©1992

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 Bro/Tqs		AVAILABLE

Description xii, 258 pages : illustrations ; 24 cm Subject Competition -- Case studies. Customer services -- Case studies. Service industries -- Quality control. Service industries. Total quality management -- Case studies. Genre/Form Case studies. LC no. 93201988 ISBN 013923392X

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