Machine derived contents note: Introduction: Process and Content.- INTRODUCTION TO PROCESS DESIGN AND PROCESS MANAGEMENT: Positioning the Process Approach.- PROCESS ARCHITECTURE: Designing a Process.- The Process Architect in Action: Making a Process Design.- MANAGING THE PROCESS: An Open Process.- A Safe Process: Protecting Core Values.- A Process with Sufficient Speed: Incentives for Progress.- The Process Manager and the Substance of Decision Making.- A Concluding Remark
