1. Prologue -- Pt. I. Introduction to Process Design and Process Management -- 2. Positioning the Process Approach -- Pt. II. Process Architecture -- 3. Designing a Process -- 4. The Process Architect in Action: Making a Process Design -- Pt. III. Managing the Process -- 5. The Process Manager and the Openness of Decision Making -- 6. Process Management and the Protection of the Parties' Core Values -- 7. The Process Manager and the Speed of Decision Making -- 8. The Process Manager and the Substance of Decision Making
Bibliography
Includes bibliographical references (pages [163]-168) and index
