Title Manual of best practices in benchmarking : Guiding water utilities to excellence / Enrique Cabrera Jr., ... [and others]

Published London : IWA, 2011

Copies

Location	Call no.	Vol.	Availability
MELB	354.366 Cab/Mob		AVAILABLE

Description [xx], 164 pages : illustrations ; 24 cm regular print Series Manual of best practice Contents Ch. 1. Introduction -- Ch. 2. Performance assessment basics -- Ch. 3. The IWA benchmarking proces -- Ch. 4. Prerequisites to successful benchmarking -- Ch. 5. Project planning -- Ch. 6. Orientation, training and project control -- Ch. 7. Data acquisition and validation -- Ch. 8. Data analysis & assessment reporting -- Ch. 9. Improvement actions -- Ch. 10. Review improvement actions Notes "American Water Works Association." Bibliography Includes bibliographical references Subject Benchmarking (Management) Water utilities -- Evaluation. Water utilities. Water-supply -- Evaluation. Author Cabrera, Enrique. Dane, Peter. Haskins, Scott (Scott D.) Theuretzbacher-Fritz, Heimo American Water Works Association. ISBN 1843391988 9781843391982

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