Ch. 1. Introduction -- Ch. 2. Semiotics -- Ch. 3. Structure -- Ch. 4. Knowledge -- Ch. 5. Power -- Ch. 6. Rationality -- Ch. 7. Ideology -- Ch. 8. Self -- Ch. 9. Boundary -- Ch. 10. Efficiency -- Ch. 11. Decision-making -- Ch. 12. Conclusions -- App. History and ideas -- App. Continuous case study : a tale from the village pump -- App. Extended case study : RatGames -- App. Extended case study : WaReady -- App. The art of the case study