| Description |
1 online resource (streaming video file) (56 min. 59 sec.) ; 345221351 bytes |
| Summary |
*Coarse Language, Sexual References*Call centres would not be the first place you'd think of to turn lives around. These factories of the 21st century are frequently exhausting, results-driven workplaces. However, this entertaining, observational documentary focuses on a call centre that treats its young workers rather differently, thanks to its unique and motivational ethos.The employees are mostly under 25 and are aspirational, funny and fashion obsessed. They like earning and spending money and although none of them really want to be in a call centre, they see it as a fun place to earn a living whilst working out what next to do with their lives.Telesales work can be repetitive, frustrating and sometimes boring so everyone tries hard to make the days different and entertaining. From target shooting competitions to a staff tennis tournament, there is always something going on!In our first episode, we meet this call centre's unique CEO, Nev Wilshire. Nev has a very different view on how to treat and motivate his employees. And, when one of his admin staff is devastated due to personal reasons, Nev comes up with a plan to put a smile back on her face.PRODUCTION DETAILS:A BBC Production |
| Event |
Broadcast 2013-11-13 at 20:30:00 |
| Notes |
Classification: M |
| Subject |
British -- Social life and customs.
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Call centers -- Management.
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Employee motivation.
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Employees -- Attitudes.
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Employees -- Psychology.
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United Kingdom.
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| Form |
Streaming video
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| Author |
Alford, Xavier, director
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Carey, Julian, director
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Cheetham, Oliver, director
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Fletcher, Bruce, director
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Parry, Jacci, director
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Nixon, Kimberley, cast
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