| Description |
xiv, 296 pages ; 24 cm |
|
regular print |
| Contents |
1. Understanding conflict -- 2. Responding to conflict and the rise of ADR -- 3. Communication, assertiveness and verbal jujitsu -- 4. Collaborative conflict management -- 5. Negotiation -- 6. Mediation -- 7. Conflict management in groups and organisations: dispute system design -- Appendices |
| Summary |
"This text provides a number of essential conflict management approaches, strategies, tactics and techniques and reinforces understanding of these with exercises, questions, role plays and simulations. It draws on the author's considerable experience as both a practioner and a teacher in the areas of arbitration and mediation to give an insight into the perspectivs which can be brought to bear on conflict as a potentially positive force and enhances an understanding of the role of conflict and its management." - back cover |
| Notes |
Bibliography |
| Bibliography |
Bibliography |
| Subject |
Conflict management.
|
|
Interpersonal relations.
|
|
Interpersonal conflict.
|
| LC no. |
00002414 |
| ISBN |
186316216X |
|
