| Description |
xxi, 621 pages : illustrations ; 25 cm |
| Contents |
1. Understanding conflict -- 2. Responding to conflict: dispute management preferences -- 3. Communication: managing emotions, difficult conversations and complaints -- 4. The rise of alternative dispute resolution -- 5. Collaborative practice -- 6. Negotiation: models, strategies and tactics -- 7. Mediation -- 8. Restorative justice and conferencing -- 9. Conflict, justice and system design -- 10. Practical group facilitation |
| Summary |
Conflict Management: A Practical Guide provides essential strategies, tactics and techniques that will help you see conflict as a potentially dynamic stimulus to interpersonal and group relations. It will be especially helpful to those who want to practice as mediators, those in management who need tp manage complaints and conflict, and those who want to improve their negotiation skills |
| Analysis |
Australian |
| Notes |
Previous edition: 2012 |
| Bibliography |
Includes bibliographical references (pages 567-604) and index |
| Subject |
Conflict management.
|
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Dispute resolution (Law) -- Australia.
|
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Interpersonal conflict.
|
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Interpersonal relations.
|
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Mediation.
|
| LC no. |
2015514691 |
| ISBN |
9780409342956 |
|
